Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. Unweighted base: all respondents (n=1133). In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? The frequency of the other requests was too small to report on the outcome quantitatively. and Pensions or any other government department. Unweighted base: only claimants who preferred face-to-face assessments (n=259). We also use cookies set by other sites to help us deliver content from their services. hello. Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). Pip telephone assessment experience. Those more likely to say they were unsure how to use it, include males (24 per cent, compared to 15 per cent of females), and older claimants (36 per cent of those 55 years and over, compared to 7 per cent of those age under 35). Isabel Taylor Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. to intervene on your behalf. Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. Eighty-three per cent of claimants experienced no technical issues during the call. You can score enough points and get either the daily living part, the mobility part, or both. Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. You will need to contact the assessment provider and request a home assessment. Make a list of points you would like to make during your assessment and take this with you. Do be advised that the 'DWP' call handlers are not PIP advisers. Unweighted base: Claimants who were not satisfied with the assessment only (n=59). Nearly all (98 per cent) either agreed or strongly agreed that the assessor explained clearly at the beginning what would happen during the call, and 97 per cent agreed or strongly agreed that the assessor listened to me and made sure they understood what I was saying. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). If you have a disabling condition that makes you housebound, you can also request for a home assessment. Having a mental health problem can be expensive. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. Coded open text question. Its based on the results of over 250 responses to our readers survey which is still open. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). 63 replies 18.3K views. Assessments will now either be paper based or telephone. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. Well send you a link to a feedback form. Hopefully you will be "lucky" A report of research carried out by NatCen Social Research on behalf of the Department for Work and Pensions. You are most welcome to join today! Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Copyright OptimistMinds 2023 | All Rights Reserved. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. Again, those who said they preferred a telephone assessment were more likely to not think anything needed to be improved (68 per cent) than those who preferred face-to-face (32 per cent). Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. You can learn more about having an assessment at home by buying this book on this website. Assessments will now either be paper based or telephone. This kind of assessment is done by Atos or Capita based on your location in the country. Those with an unknown outcome were far less pronounced in their preferences. These tended to be older claimants and those with mobility issues. Even with the letter, the DWP can still turn down a paper-based You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. They do send out text messages for appointments yes. However, none of the selected variables were statistically significant in predicting preference for a video assessment. This was most commonly a family member (18 per cent). Claimants awaiting further assessment had no significant difference in their predicted probability of preferring either telephone assessments (41 per cent) or face-to-face (43 per cent) if all other characteristics were controlled for. Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel, for example those disallowed PIP were less likely to prefer telephone assessments. You are awarded points for each activity, based on your ability and how much help and assistance you need to do it. Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). Daisy2016 Forumite. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. Ask for an interpreter or signer if you need one. Unweighted base: only claimants who are comfortable with video assessments (n=492). For example, they might ask you how you travelled to the assessment centre. Claimants more likely to report this problem included those who were placed in the LCWRA group, than those who were awaiting further assessment; and those with mobility issues, than those without. Around one in ten (13 per cent) said they had no preference. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. should she ring pip and update them about this they make a decision?england Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. Ninety-five per cent agreed that the assessor explained clearly at the beginning what would happen during the call and 78 per cent agreed that the assessor listened to me and made sure they understood what I was saying. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. How do I pay for private treatment and therapy? Older claimants were more likely to feel comfortable sharing this information (82 per cent of those aged 55 and over, compared with 72 per cent of those aged under 35). What does the assessor observe during the PIP assessment? What benefits are available for mental health carers? Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. They do send out text messages for appointments yes. No two people are affected in the same way but let us look at some of the Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. The small number who felt they were not able to explain their condition were most likely to say they felt that the assessor was not listening, that the questions were not appropriate, or they needed to be face-to-face with the assessor to explain their condition properly. 30 September 2020 at 8:04AM in Disability money matters. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. Nonetheless, predicted probabilities suggest that telephone assessments remained the most popular for applicants both with and without a mental health condition. The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! This is why you should say directly to the health professional what you constantly feel about your condition. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. Unweighted base: All first time PIP claimants (n=438). By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. However, over half (53 per cent) did not seek any additional support. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. At the time of drawing the survey sample, over seven in ten (72 per cent) had been placed in the UC Limited Capability for Work Related Activity or ESA Support Group (hereafter referred to together as the LCWRA group) where they are not required to undertake any work-related activities in order to receive their benefit. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. That's why benefits like Personal Independence Payment (PIP) can make such a difference. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. In preparation for the assessment, 90 per cent of claimants recalled receiving information telling them what to expect. The professional will then send it to DWP to check if you are eligible for the benefits. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Then get someone to come and sit with you at the next one as support? This report is based on data from two telephone surveys conducted between July and October 2020. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what WebIntroduction. How your condition affects you from day-to-day make sure you read the. Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. If you plan to do so, you should call the assessment centre in advance explaining that you wish to record the assessment they will explain what guidelines you will need to follow. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. Be yourself; you want them to see you how You are most welcome to join today! When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). These predicted probabilities may therefore differ from the percentages presented in the section above, depending on the extent to which the co-varying factors influence the relationship between the key characteristic of interest and a claimants channel preference. All face to face assessments have been suspended for at least 3 months. Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). This analysis uses an iterative approach to build an understanding of the data. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). You may be asked to provide medical evidence as to why you cant attend the assessment centre. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. reading and comprehending written information, organizing a journey or following a route. Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). Mental Health & Money Advice. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. Around two thirds of claimants (63 per cent) were aware they could be joined by another person. The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. Then get someone to come and sit with you at the next one as support? Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. For those undergoing WCA logistic regression analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food However, none of the key variables were statistically significant in predicting preference for a video assessment. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. This group are referred to as awaiting further assessment throughout the report. Around six in ten claimants (59 per cent) reported no difficult topics. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. You can score enough points and get either the daily living part, the mobility part, or both. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. They can help you feel more comfortable, add information to what you say or take notes. Most people have to take the PIP medical assessment with questions on mental health to get this benefit program. Unweighted base: Claimants who felt they could not explain their condition only (n=186). In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). Pip telephone assessment experience. Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. Claimants who were awarded PIP were more likely to have previously attended a face-to-face assessment for a previous claim (57 per cent) than those who were disallowed PIP (47 per cent). However, these figures should be taken as indicative given the small number of claimants involved. Having a mental health problem can be expensive. Claimants with mobility issues who did not feel comfortable with video were less likely to report it would make them nervous or anxious (14 per cent) but were concerned about explaining their condition fully (9 per cent). A health professional will carry out your assessment - they'll write a report and send it to the DWP. There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. you can't plan a route to an unfamiliar place yourself. someone helps or encourages you to go out. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. They are there to ask you questions and are not there to ensure you get PIP. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. This PIP assessment question on mental health is important for people who may be suspected to have hearing complications, learning complications, autism, stress, anxiety, or other mental health concerns. This group is referred to as the unknown outcome group. Safely: Can you do the activity without risking danger to yourself or someone else? Do be advised that the 'DWP' call handlers are not PIP advisers. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). Before your PIP assessment, you should plan your journey to your assessment centre. So we give the right advice for you, can you answer which Nation you're from? In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. We have translated the site; would you prefer to read in Welsh? They need to use that actual phrase. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. How do I manage my money if I have mental health problems? We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. The most common reasons reported were issues with the assessors behaviour (29 per cent) and having insufficient or limited time to understand and/or provide answers to the questions (21 per cent). Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. 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