Some water softeners allow you to turn the bypass valve off, so thats the first thing to check. 2023, A.O. Judging by the warranties for the AO Smith soft water systems, we can deduce that the electronic components are designed to last for around five years, and the tanks and control head are designed to last for beyond 10 years. Actually I sell AO Smith and if you would go to a Win company or another wholesale supply house you would get quality grade softeners and water heaters. This is slightly lower than the average water softeners lifespan of 10 years. The contaminated resin bed reduces the softening capacity of the softener. Just got mine installed yesterday and the hardness is the same. The power loss protection feature is useful, preventing the system from forgetting your saved settings in the case of a power outage. From laundry, dishwashing, and even the shower, you are saving your plumbing and soft water will save you from spending more money in the long run on expensive skin and hair care products, plumbing repairs, your water bill, and more. Wrong settings or a broken switch may cause an endless regeneration cycle, or they could cause errors that prolong the cycle. Detecting the leakage may be tedious, but youll have to inspect every part of the system to see where the water comes through. Weve all seen disgusting brown water flowing out of the tap at least once. Rarely, a damaged nozzle or gasket may also trigger the error. A.O. However, no appliance in this world is fault-free, and neither is Whirlpools water softener. All Rights Reserved. Looks like softener is not working as water before and after the softener is having same hardness. I emptied the brine tank and cleaned it and the Regenerant tank check valve. After the regeneration cycle, test the hardness level of the output water. Your email address will not be published. If it is set too high, excess water may build up as the softener may be unable to release it effectively. Make sure they are programmed and working correctly. This usually happens due to a lack of overflow or clogging. Regeneration will take 17 to 19 minutes, depending on salt setting of unit. The Puronics Water Softener by the GoodFor Company, on the other hand, is tested and certified by all three organizations to ensure their customers health and safety. Soft water should now start flowing through the system. That may seem like a lot until you consider the fact that the average person uses about 3,000 gallons of water per month. A.O. You can prevent this issue by adding a mineral cleaner to the resin tank and setting more frequent regeneration cycles. 1. And when the scheduled time comes, it begins to make the water soft. Obsessively engineered, simply functional - protect your home from the effects of hard water. The concentration level is measured in ppm or mg/l. The brine tank will need to be completely cleaned and properly repacked to fix the issue. An NSF certification is a good place to start, but additional certifications would be an added bonus and an extra reassurance. Smith Water Products Company B.V. All Rights Reserved. Unclog and clean plumbing, brine tank, and control head. AO Smiths water softeners are made from plastic, which isnt a vote of confidence as far as durability is concerned. The brine tank will need to be completely cleaned and properly repacked to fix the issue. Waterline is not connected: If the brine tank is not refilling, check if the water softener is connected to your waterline. Theres no drain hose for overflow, and several customers had issues with overflowing tanks, Some customers had issues with flimsy parts and leaking pipes or tanks. In this AO Smith water softener review, well be reviewing the most important features of the AO Smith water softener systems, and sharing the pros and cons of buying an AO Smith water softener. We never tested for water hardness before and tested today. Set the float valve lower to fix the problem. Clean or replace the resin beads following the instructions in your user manual. After doing that, you need to begin a manual regeneration cycle to recharge the water softener. A typical AO Smith water softener will filter out 600,000 gallons before needing a new filter or servicing. Improper water level in the brine tank. The brands main issue is too much water in the brine tank. Andrew Miles is a State Licensed Plumber with over 30 years of plumbing experience. If the float switch is easy to move up and down and is in a straight position, then it is ok. Err 3: Indicates the regeneration cycle didnt finish properly. Most water pitcher filters will work to give you pure, clean drinking water. AO Smith Water Softener Reviews (Read Before Buying! Without the timer, the machine will never know that it must run its cycle. Indeed, most handypeople can carry out water softener maintenance and basic troubleshooting without calling in a plumber. In some cases, you can troubleshoot the "E1" code by simply resetting your WaterBoss appliance. So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. Call our technical assistance hotline at 877-214-7912. Have you tried turning this setting up? If the salt in the brine tank is packed too loosely, it can change into small crystals. Required fields are marked *. So, naturally, those who live in areas with a hard water supply turn to water softeners to make things right. Get updates about our latest posts, water quality news, exclusive sales & discount codes. The easiest way to define a salt bridge is as a hard crust of salt that prevents water from flowing through the brine tank and the entire system from running its regeneration cycles. As a result, the calcification problems that occur in pipe fittings, washing, heating and boiling systems within your homes are eliminated. From there, I can go through all the other settings by repeatedly hitting the ENTER button. In case of improper programming, reset your water softener and program the regeneration cycles again. Find the right water heater for your needs. However, the most common problems reported include unresponsive control panels and water softener error codes. Replace riser tube. Keep in mind that the water softener stops working due to a wide variety of reasons. Press question mark to learn the rest of the keyboard shortcuts. Diagnosing your water softener problems may seem intimidating, but you can pinpoint the issue effortlessly by following the steps below: Some water softeners dont have a bypass valve, but theyll still have standard plumbing valves or global valves that accomplish the same purpose. And more often than not, you may be able to repair water softeners yourself and save the repair expense. Salt sensing technology adapts to your water usage using less salt, water and energy. A quiet, highly efficient water softener with built-in iron and sediment filters. About A. O. Smith . We will contact you with an answer to your question at the first opportunity. (Complete Guide)Continue. $75/mo suggested payments with 6 month special financing. Water Softener Is Not Using Salt 5. This valve also contains a seal. We researched dozens of water softeners, evaluating them on ease of installation, capacity, and effectiveness. Once in a blue moon, the motor of the water softener fails. The water softener could be disconnected from your water supply, but you will also want to check if the brine tank is connected to the water softener. Best Water Softener for Well Water in 2021, If the concentration is below 60 mg/l, then the water is soft. For more information about salt-free softeners and salt-based water softeners, reach out to our team today! Rotate the softener valve to bypass position and turn the dial on to start a manual regeneration. Here it is necessary to make you know that you are going to test the calcium carbonate concentration levels to make sure that whether your softener is working or not. Brine Tank Water Too Low 6. Faulty water softener components. AO Smith only offers a six-year warranty on its products. But if it is not, then you are very near to face some serious issues. If the floater is at the bottom of the tank, it will cause the water supply to cut off almost immediately, making it impossible for the tank to refill. Innovating for Tomorrow. However, what to do when the brine tank water is too low? Break up the mush and remove it from the container. Please fill out the form below. These appliances are known for their quality and minimal problems, but they could stop working correctly now and again. 2023, A.O. Smith reserves the right to make product changes or improvements at any time without notice. It all seemed to work fine. There are two common reasons why the water softener is not softening the water. Many customers have complained about the poor-quality design of the softener systems, and some people experienced leaks in the tanks, valves, or pipes. Ensure all FV detected the flammable vapor sensor wiring, the ignitor assembly plug, and the sensor is either open or shorted. The reason for this is salt bridging. So, to solve this issue, you have to increase the amount of salt, or you have to regenerate more quickly. Water Softener Causing Low Water Pressure 9. Just be aware that its not as solidly built as some of the best traditional two-tank water softeners. (Browse for new timers at Amazon) Reset the timer. The materials used to manufacture your water softener system are incredibly important. If you suspect a blockage, check the piping and the rest of the system to identify it, then remove the blockage. Many times, the incorrect plumbing of the system becomes the reason for the non-working water softener. A. O. Smith. You may need to make plumbing repairs if the drain line is clogged or damaged. Call our technical assistance hotline at 833-497-3262, Monday-Friday: 8:00 am to 10:00 pm ESTSaturday-Sunday: 9:00 am to 6:00 pm EST, Find instruction manuals & more for your water heater, Call our technical assistance hotline at 877-517-0279, Call our technical assistance hotline at 877-214-7912, Find instruction manuals & more for your filter, Call our technical assistance hotline at877-551-7512, Find instruction manuals & more for your softener, Call our technical assistance hotline at 877-483-7793, Find instruction manuals & more for your product. Here are some of the most common issues that may occur. In this case, you may hear the specific cycle sound, but you might notice the soft water is saltier. Plus the filters and ongoing maintenance costs. An undeniable benefit of AO Smith water softeners is their cost. It is a process of removal whereby Sodium (Na+1) ions present in the cationic resin exchange places with the calcium and magnesium ions in the water. With 120-180 mg/l, the water is hard, and more than 180 mg/l, the water is extra hard. This traditional salt-based water softener uses ion exchange to remove calcium and magnesium minerals from water with an all-in-one, single-tank design, and is available in 35,000-grain to 45,000-grain capacities. Use this guide to identify the cause of your water leak and follow A. O. Smith guidelines to repair your water heater. Save my name, email, and website in this browser for the next time I comment. Now, to solve this issue, you have to break the bridge. The first step to solving the issue is correctly identifying the cause. No salt in the brine tank. Identifying the right reason why there is water in the salt tank can help you troubleshoot the unit correctly. Some of the best water softeners are built to last for decades and are made from strong, durable materials that are built to last. Of a power outage repeatedly hitting the ENTER button may build up as softener! 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