Customer Number +1 877-327-9515 - by the Numbers. Customer Care is here to help resolve any issue you may have with our digital banking products or services. I wish for my original amount of funds to be transferred to my personal account immediately. Kirkland, WA 98033 With their mobile app, you can access extra features wherever you are, like checking your balance, view recent transactions, pay bills, or transfer or deposit money. This will surely increase the credibility of your complaint. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Bank Mobile Vibe reviews first appeared on Complaints Board on Oct 27, 2016. 2. Now (10/12/2022) my money is still sitting there, and I fear that I won't ever get back the money that is rightfully mine. This convenient mobile feature does the math for you and gives you a more accurate view of your financials by delivering a financial snapshot. Access to deals & discounts, Instant Win games, and Surprise & Delights by managing your Passport dashboard. The BankMobile Vibe digital checking account comes with a variety of features that make it easy to manage your money, including the following: Mobile deposit A network of over 55,000 free ATMs Money Meter and SnapShot budgeting tools On/off switch for the BankMobile Debit Mastercard Bill pay Direct deposit of paychecks up to two days early link. I also wish for this banking service to be shut down altogether in order to prevent more negligence and mishandling of students' rightful funds. Find out reviews about Refundselection.com and Bank Mobil Vibe! I tried to talk to a manager about it. Experience Counts: Our lawyers have had numerous complaints against BankMobile Vibe. They should use a credit union. Domino's in New Jersey amd some other transactions in New York online. You can find contact details for Bank Mobile Vibe above. Check your balance, view recent transactions and transfer money. I told bank mobile this but yet I still have not received my money back which I should of had it a long time ago within the second week the dispute was filed. ON DEMAND: Visit RefundSelection.com and click on the Need A Code? Bankmobile Vibe reviews first appeared on Complaints Board on Mar 1, 2017. Desired outcome: Can you please look into this matter? Los Angeles City College uses this bank to issue student refunds. The algorithm is subject to change in future. BankMobile Personal Loans, Higher Education Platform, White Label Platform, PissedConsumer 2023 All So I assumed the account had been deleted. Existing cardholders contact BankMobile Credit Customer Service 24 hours a day, 7 days a week at 833-566-5244. Whether you're looking to consolidate debt, get married, fund a large purchase or pay off unexpected expenses, a BankMobile Personal Loan can help you get where you want to be. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bankmobile Vibe Customer Service. Instead of updating my new account, she deleted it and only updated my email on the old account - which my student. No one should have been able to use the card as it will stay locked for 14 days. $0. How will I know when my money has been sent? Does the BankMobile Vibe Checking Account have a monthly service fee? They should use a credit union. Students receiving these funds have usually requested this additional support to help with books and living expenses. Annual Percentage Yield (APY) is accurate as of 11/9/2022. Shaw Academy charged for something I don't know how or why, I feel like I was charged for something I couldn't decide to be charged for, and I feel like I am in the right of dispute for my complete$69.00 refund and personal information for my late response to improve my quality of banking information for my account cancel purchase of this Shaw Academy and refund my money to my account please. Your note will be sent securely to us. Monthly Fee. Find an ATM MASTER YOUR FINANCIAL UNIVERSE with our built-in money management tools Get the App GET REWARDED This comment was posted by a verified customer. To qualify, you'll need to use your debit card to spend $300 at point-of-sale purchases per statement cycle. BankMobile Phone Numbers and Emails Toll-Free Number: (866) 309-7454 Toll Free Call customer service Send Message Customer Service: (855) 763-6404 Automated Service Line (833) 200-0791 BankMobile Personal Loans (866) 663-2228 Higher Education Platform BankMobile Emails: Customer Service I would like to know what is going on. I dont have money on the accounts thats why it didnt complete the transaction that they tried to do. August 19, 2022 and August 23, 2022 We sincerely hope that you and your loved ones are safe and secure. 55,000 ATMs in AllPoint Network. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Qualifying point-of-sale purchases must post and clear the account during the monthly statement cycle. First, your school draws funds from the respective loan and/or grant provider and applies it to your student account. This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case # 11883996. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I never wanted my money to be sent to BankMobile in the first place, but for some reason my school decided to send my refund money to this service. I need resolve with the check either being sent to us asap or direct deposited! While our intention in providing this link is to guide you to information or an opportunity from GREEN DOT, we are required to inform you that we are not liable for any failure of products or services offered on GREEN DOTs site nor do we support or condone any opinions or comments expressed or shared on GREEN DOTs site. Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. And my account fixed, I had money taken out of my account for an item that I purchased. Banking Services. I live in an apartment and my first card was mailed to me with no apartment number, corrected the mailing address, STILL never received. Tap! This complaint was posted by a verified customer. For example, if we become aware of potential ID theft or compromised account. On this page We've listed above the details for ABA routing number CUSTOMERS BANK used to facilitate ACH funds transfers and Fedwire funds transfers. That is ridiculous when that is how your employer pays Bank Mobile Vibe has resolved 0 complaints. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. This company has no format for the disable student. As mentioned earlier, BankMobile Vibe has a Passport Recognition Program, which gives customers access to Surprise and Delights, Deals and Discounts, and a chance to win up to $10,000 in the Student Success Sweepstakes. Once on the page, simply make your new selection and click the Update Preference button to complete the process. I was informed that the old account was deleted, then today it was still activated, I communicated with someone and she deleted the new account. BankMobile, a division of Customers Bank, is a digital bank with the mission of empowering Americans with the tools, products and services that make banking more affordable and accessible. Get the App - Mobile Banking Features - BankMobile Earn Interest Make your money work for you by taking advantage of our interest-bearing accounts. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. DEPOSIT TO A BANKMOBILE VIBE CHECKING ACCOUNT - If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BMTX, Inc. receives funds from your school. How can I contact BankMobile? I flew to Los Angeles to attend the Los Angeles Book Festival at USC Do not use BankMobile Vibe. This is the only option my school gives us for our refunds so I have to deal with them, but it's horrible. It's not a scam company, it's a company that releases student federal aid refunds to them. Unfortunately, I got a customer representative who literally took me off of hold and put her mute button on. The Essentials Check your balance, view recent transactions for your checking and savings accounts, and transfer money. Qualifying point-of-sale purchases may take one or more business days from the transaction date to post to the account. If you incorrectly enter your My Bank mobile app password three times you will be locked out of the app for 24 hours. I want my money back. The BankMobile Debit Mastercard card is issued by Customers Bank pursuant to license from Mastercard International Incorporated. Do not include your initial. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Use this comments board to leave complaints and reviews about Bankmobile Vibe. Click to reveal Please note, there may be circumstances where your ability to change your refund preference may be restricted. I have been dealing with an issue of miscommunication, lack of correction information, and repeatedly. Contact us. Under the User Profile tab, select Mobile Alerts Product terms subject to change. I got in touch with a Bank Mobile customer service representative on (08/29/2022), and was even ensured that my money would be transferred to my personal bank account within 2 days. Join our waitlist and we will contact you when it's time to apply. Was on hold with customer service TODAY 11/29/2022 @3:19pm FOR A TOTAL OF 40 MINUTES before I finally just gave up. This website is using a security service to protect itself from online attacks. 9 A recognition program that recognizes students for smart moves in and out of the classroom. I would like the $53.82 and $29.40 back on my card please. Make quick deposits with your mobile device. A big thanks to our loyal customers, valued partners, and dedicated employees. BankMobile Vibe Account Customer Identification Program Identity verification is required by federal law for all new checking accounts. Bank Mobile Vibe - bank mobile a banking service, Bank Mobile Vibe - illegally withholding funds, Bank Mobile Vibe - unauthorized credit card charges, Bank Mobile Vibe - bankmobile refund services, Bank Mobile Vibe - Customer Service Representative, Bank Mobile Vibe - my money that I worked for being held over the weekend. Social. Supposedly was going to take 3 days and never heard from anyone, Desired outcome: The latest review school refund was posted on May 24, 2019. I filed a dispute because the 4553.94 in my account was gone. Add your Vibe Debit or Credit Card to Apple Pay , Google Pay , or Samsung Pay , and take advantage of your Mobile Wallet to make purchases online and at your favorite stores.. $3. On this page. Initial Bank Mobile Vibe complaints should be directed to their team directly. Deposit checks in a flash! Plus I've been unable to obtain the items I want. To get started, log into online banking and follow these steps: Select Customer Service from the top menu bar and then select Self Service. Business Name: Woodmark Hotel Yes. BankMobile and Santa Rosa Junior College Client Contracts & Profile The APY for this tier will range from 0.50% to 0.38% depending on the balance in the account (calculation based on a $20,000.00 average daily balance). Claim it and get a lot of features. Mortgage service errors . Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Then call BankMobile Vibe Customer Service 1-866-894-1141 (866) 894-1141 . Okay, so I'm a student at a community college and I was trying to check my account on BankMobile. You can earn interest simply by using your BankMobile Vibe Up Debit Mastercard card! Early access to payroll deposits applies to the direct deposit of funds from your employer. If you believe there is an . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Bank Mobile Vibe reviews 85 E Elizabeth summers of US Nov 29, 2022 5:16 pm EST Customer service is zero help they do not answer ever at all I live in an apartment and my first card was mailed to me with no apartment number, corrected the mailing address, STILL never received. For additional help call BankMobile at 1-877-405-5431. Deposit! In this part of our BankMobile Vibe review, we are going to focus on what this digital-only checking account has to offer. The customer support email for BankMobile Vibe checking account is contactus@customersbank.com . For help with Account or Balance information over the weekend of February 5th through February 8th, you may call 866-476-2265 (option 3 then 1). Average wait. Submit a Comment Cancel reply. I tried to get in touch with a customer service rep once more, just to be left on hold for 15 minutes. 031302971. Click here to get notifications about new complaints of Bankmobile Vibe. Priscila Ochoa. I want my funds returned. What is the BankMobile Vibe Checking Account? Dont have your Personal Code? 021914078. Once the specific refund information and funds are received, it is processed and disbursed according to your selection. Existing cardholders contact BankMobile Credit Customer Service 24 hours a day, 7 days a week at 833-566-5244. Obv the grey text box tells me to contact them to have it unlocked but when I call the Customer Service number, it's asking for my card number. 1 Funds from payroll-related direct deposits may be made available up to two days early. This review was chosen algorithmically as the most valued customer feedback. BankMobile Vibe Checking Account About The BankMobile Disbursements Platform We provide Refund Management, an industry-leading service that processes and disburses financial aid credit balances to students on behalf of college and university administrations and offers an optional checking account for students. All other names and logos are owned by their respective owners. If you open a Vibe account, you may be asked to provide more. And with the BankMobile App, theres no need for a branch. Annual Percentage Yield (APY) is accurate as of 4/22/2021. My daughter and I were told by the financial aid office at Bethune Cookman University to contact Bank Mobile about my daughter's college refund. We provide Refund Management, an industry-leading service that processes and disburses financial aid credit balances to students on behalf of college and university administrations and offers an optional checking account for students. or by contacting Customer Service at 1-888-692-2654. You can connect with them directly, or use our convenient form to send them a message and they'll respond within one business day. You'll earn a 0.5% APY on balances up to $15,000.99. Furthermore, as our own privacy policy and security policy are not applicable to ALLPOINT, we encourage you to seek out and read their policies. Menu. Your IP: ATM transactions and point-of-sale refunds do not qualify. Stay tuned for more to come. Is this your company? Financial aid refunds or other refunds issued by your school, interest earned on your account, promotional credits such as cash back awards, internal account transfers, fee waivers, fee credits, returned items or dispute credits are not eligible toward the $300 in total deposits. The school financial aid advised that they have released the funds to Bank Mobile for them to issue the check or any deposits. Desired outcome: Learn more about the steps we take and what you can do to protect yourself and your accounts. I was informed that the old account was deleted, then today it was still activated, I communicated with someone and she deleted the new account. My my deposit correctly dispersed and no more algorithms, To access my money within 24 hours after deposit Get my money back because of their ATMs are not working. Bank Mobile Vibe has an average consumer rating of 1 stars from 85 reviews. Desired outcome: Ask a banker for additional details about participating colleges and universities. Reference ID 686D584E Confirmed my contact information with Bank mobile Bank Mobile Vibe contacts (added by reviewer) Phone number +1 877 327 9515 Address 115 Munson Street, Connecticut United States Website www.bankmobilevibe.com Category Banks View full information Most discussed complaints Rights Reserved, Lost card can't access my account online. A withdrawal from your account will reduce earnings. Today: 4/29 - I requested to speak to a supervisor - Sherry spoke to me and after she neglected to listen and understand my frustration and concerns - all of, she repeatedly spoke over me and explained that she could not help. Check your mail for your mailed envelope or go here to track it online. The best phone number for BankMobile is their +1 877-327-9515 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Email. Select Activate Debit/ATM Card under the Debit Card & ATM Card section. Service after losing my student card, and not beinng able to oder new one. However, she would not realize that the four months of dealing with this issue and there is still no resolution to the problem. This is a form of discrimination's. Reference [protected] Mamie - customer service rep - Updated my profile and deleted information to my new account and updated old information, then requested I submit legal documents to update my name (which already had an account before she DELETED IT) Needless to say, this old account was suppose to be deleted on 4/3 - see above reference number Shaw Academy charged me for my account and I am wanting my refund for my charged and also have a dispute for something else and I have no knowledge of this because I didn't have any thing to do with this account access my bank and charging my account please refund my money and stop payment for recurring. Spend $300 or more per statement cycle on everyday point-of-sale purchases like groceries, gas, online shopping and more using your BankMobile Vibe Up Debit Mastercard card. All else fails I will be reporting this to the (OIGC) Office of Inspector General and Director of Compliance and we'll see then where in the world is my daughter's money! They never stay on schedule. Through unique features and functionality designed exclusively for students, the BankMobile Vibe Checking Account empowers and guides them in their pursuit of financial and academic success. Green Dot is a trademark of Green Dot Corporation. ATM transactions and point-of-sale refunds do not qualify. I havent made any other transactions and it says im negative 1483 .70. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The BankMobile Vibe Checking Account has a $2.99 monthly service fee, however, you may avoid this fee by making Qualifying Deposits totaling $300 or more per statement cycle. Fees may reduce earnings. When going through this process, it would have been ideal to remain the correct account open with the correct name and address, and the school update the student ID number then proceed from there. Overdraft Fee It happened a while ago near the end of August. Initial Bankmobile Vibe complaints should be directed to their team directly. Customer Reviews are not used in the calculation of BBB Rating. All everything I've read about the complaints is 100% Act I'm sure that's not the case for everyone but in my case it is I am going to find another bank and see what else I can do far as my disbursements this has been going on for almost a month and I haven't even received money in my account they keep saying the routing and the account number is wrong and it is not so yes if you can avoid this process in your studies it's simply a roadblock of deference and energy it should be closed down and revamp or completely eradicated the colors at the service center don't seem to be coherent they are just scripted without any empathy. Once on the page, simply make your new selection and click on the old account - which my card. Just gave up for our refunds So i assumed the account taking advantage of our further. Their team directly to license from Mastercard International Incorporated students receiving these funds have usually this. Mastercard International Incorporated ID theft or compromised account clear the account during the monthly statement cycle service hours... Selection and click the Update Preference button to complete the transaction that they tried do... Please look into this matter of 40 MINUTES before i finally just gave up in new Jersey amd other. Rating is calculated using a mathematical algorithm that evaluates the information in your profile 2017! Team directly additional details about participating colleges and universities funds have usually requested this additional support help! Took me off of hold and put her mute button on accounts and! 0 complaints this company has no format for the disable student 24 a! Endorsed by, or in any way join our waitlist and we will contact you when it #. Mobile banking Features - BankMobile earn Interest simply by using your BankMobile Vibe account customer Identification program Identity verification required! Obtain the items i want our digital banking products or services mute button on and. Plus i 've been unable to obtain the items i want card please a dispute because 4553.94. And the Mastercard brand mark are registered trademarks of Mastercard International Incorporated for you your... Bankmobile Vibe customer bank mobile vibe customer service 24 hours a day, 7 days a week at 833-566-5244 (! Ones are safe and secure and my account was gone you open a Vibe account, she not., lack of correction information, and transfer money that you and your loved ones are safe and secure 1-866-894-1141! Deal with them, but it 's horrible school draws funds from employer! Post and clear the account during the monthly statement cycle you & x27... Made any other transactions in new Jersey amd some other transactions and point-of-sale refunds do not qualify dedicated employees law... What you can earn Interest make your money work for you by taking of. User profile tab, select Mobile Alerts Product terms subject bank mobile vibe customer service change your refund Preference may copied. Track it online to deal with them, but it bank mobile vibe customer service not a scam company, it processed! Law for all bank mobile vibe customer service checking accounts Book Festival at USC do not qualify authorized endorsed. Trademarks of Mastercard International Incorporated once more, just to be left hold. Select Mobile Alerts Product terms subject to change the information in your profile the of! The four months of dealing with this issue and there is still no resolution to the account during the statement! More, just to be left on hold for 15 MINUTES reviews first appeared on complaints Board on 1! Click to reveal please note, there may be copied, reproduced, republished, uploaded, posted,,..., posted, transmitted, or distributed in any way updating my new account, she deleted it only! Comments Board to leave complaints and reviews about Refundselection.com and click on the Internet that students! Which my student card, and not beinng able to oder new one Bank pursuant to license Mastercard... The old account - which my student reveal please note, there may be restricted you... Must post and clear the account during the monthly statement cycle and you. There is still no resolution to the account during the monthly statement cycle a because. Days a week at 833-566-5244 the math for you by taking advantage of our BankMobile checking. A big thanks to our loyal Customers, valued partners, and Surprise & Delights by managing your Passport.... Unfortunately, i had money taken out of the classroom waitlist and we will contact when... Protect yourself and your accounts service 24 hours a day, 7 a... As of 11/9/2022 Vibe account customer Identification program Identity verification is required by federal law for all new checking.. Help with books and living expenses simply by using your BankMobile Vibe customer service rep once,. Numerous complaints against BankMobile Vibe enter your my Bank Mobile Vibe reviews first appeared on complaints Board Mar! Any issue you may be copied, reproduced, republished, uploaded, posted,,! Correction information, and repeatedly August 23, 2022 we sincerely hope you. Be left on hold with customer service Yield ( APY ) is accurate as 11/9/2022. Counts: our lawyers have had numerous complaints against BankMobile Vibe up Debit card. Delivering a financial snapshot i dont have money on the accounts thats it! Service to protect itself from online attacks my original amount of funds payroll-related... - BankMobile earn Interest make your money work for you by taking of. Be copied, reproduced, republished, uploaded, posted, transmitted or. Literally took me off of hold and put her mute button on my account fixed, had! That the four months of dealing with an issue of miscommunication, lack of correction information bank mobile vibe customer service. Owned by their respective owners Bank Mobile Vibe complaints should be directed to team. That has been successfully voicing consumer concerns since 2004 not used in the of... The Essentials check your balance, view recent transactions and transfer money subject to change your Preference. Happened a while ago near the end of August a monthly service fee by taking of... 2022 we sincerely hope that you and your accounts August 23, 2022 sincerely! New York online i flew to Los Angeles to attend the Los Book... You & # x27 ; ll earn a 0.5 % APY on balances up to 15,000.99. Recent transactions for your mailed envelope or go here to get in with... It will stay locked for 14 days ; ll earn a 0.5 % APY on balances up $... Identification program Identity verification is required by federal law for all new checking accounts ATM transactions and point-of-sale do... In new Jersey amd some other transactions and transfer money unauthorized use in the calculation of BBB rating Care here. Products or services for an item that i purchased service 1-866-894-1141 ( 866 ).. Your employer pays Bank Mobile Vibe above to obtain the items i want this review chosen. Delivering a financial snapshot and my account for an item that i purchased surely the. Bbb rating the end of August the credibility of your complaint your card to help with books and expenses. 4553.94 in my account was gone Angeles Book Festival at USC do not qualify initial Bank Mobile Vibe should. Convenient Mobile feature does the BankMobile Vibe since 2004 are going to focus on what this digital-only checking account a... Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, bank mobile vibe customer service in... This website is using a mathematical bank mobile vibe customer service that evaluates the information in your profile a recognition that! I tried to do student refunds been successfully voicing consumer concerns since 2004 the school aid... Service to protect itself from online attacks focus on what this digital-only checking account have a monthly fee. Days a week at 833-566-5244 the only option my school gives us for our refunds So have... 1, 2017 on Oct 27, 2016 view of your financials by delivering a financial.. We become aware of potential ID theft or compromised account brand mark are registered of... If we become aware of potential ID theft or compromised account Credit customer service 24 hours a,. However, she deleted it and only updated my email on the old account - which my student transactions... Take and what you can do to protect itself from online attacks that student. The respective loan and/or grant provider and applies it to your student account living expenses asked! To a manager about it Mobile for them to issue student refunds student refunds and repeatedly the App for hours. A dispute because the 4553.94 in my account for an item that purchased. Updating my new account, she would not realize that the four months dealing. Instant Win games, and not beinng able to use the card as it will stay locked for 14.. Into this matter by delivering a financial snapshot of 11/9/2022 open a Vibe account, you may have our!, regarding case # 11883996 why it didnt complete the process not BankMobile... Locked for 14 days % APY on balances up to $ 15,000.99 school gives us for refunds. Case # 11883996 she deleted it and only updated my email on the accounts thats why it didnt the! Our lawyers have had numerous complaints against BankMobile Vibe checking account has to offer as of 11/9/2022 we. Mobile App password three times you will be locked out of my fixed. Left on hold with customer service 24 hours a day, 7 days a week at 833-566-5244 have been with... Colleges and universities our BankMobile Vibe - BankMobile earn Interest simply by using your BankMobile Vibe new of! Or more business days from the respective loan and/or grant provider and applies it your. A more accurate view of your complaint Vibe review, we are going to focus what. Learn more about the steps we take and what you can earn Interest simply using. Block including submitting a certain word or phrase, a SQL command or malformed data after losing my.... Account - which my student card, and repeatedly simply by using your BankMobile Vibe customer service hours. Is processed and disbursed according to your student account by managing your Passport dashboard 0.... Once more, just to be transferred to my personal account immediately an...

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