Overall: Lots to do as a family! Weve watched it come to life, stayed up to date with the website etc. The rooms are fine. Or a $500 glass of wine? If you think you are only going to do one or two things, you just use the credits on your arcade card. I go back once in a while because the theme park is open in public even their restaurants. We had the 2 bedroom family suite. We will do the big slides.Who cares that her friends we drove 3 hours to meet who are 2 years older than her are happily playing in the kid area. The facility is new and very nice with the safari theme. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Clearly the guest are unloading as quickly as possible. Clearly the guest are unloading as quickly as possible. It's worth it.but will be taking out a second mortgage for the next round! Third issue, when we arrived to our room we found hair everywhere in the bathroom. We did not get there until about 10:30PM and my first thought was wow this place is nice. Outdoor pools should be heated and open. She never did anything that would need a pass. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Just bakery and tacos at the Starbucks- uh what?!? Show more Show more Kalahari Resort. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. That was a mistake. Water park- Overall awesome. Toll-free Experience Center 1-877-525-2427 Local Direct 512-651-1000. All the F&B outlets are just ehh. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Not many actual games. Overall: Lots to do as a family! Checkout is automatic, but can enjoy all activities till 3pm. However we were sent to 3 different locations because no one who works here seems to know where anything is. The service issues will eventually work themselves out. Ice cream parlor and candy shop- $7 for 1/4lb of candy. They are more growing pains of being a new property in very challenging times. The next morning I really got to see what this place was really like. There are employees just moving around at snail pace. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. So at least I knew they were some where close by. Its 70* out today so idk what the truth was. That store is way better than any Chuck-E-Cheese or D&B! My gosh the place is so beautiful! If youre smart, you will save your money and stay elsewhere. Buy my 74 yr old mother didn't need one in the end. I callBack I just told you we closed at 10. Click. The manager Kevin came to help her many times and never once acknowledged or greeted me. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. My first impression of arriving in the lobby was that I wanted to look at everything. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. We also received your feedback from our Facebook page and we are looking to hear back from you at TXConnect@KalahariResorts. We did complain and recieved apologies from the staff. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. 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I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Kalahari Resorts & Conventions 3001 Kalahari Blvd. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the durationMy family and I are currently staying at this location. We ordered the 20in pizza that was $29. Just didn't cut it for my family.Overall, great experience and I would go back again. Tripadvisor performs checks on reviews. The quality of prizes is elevated!!! I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. The le-de-France [1] is the compact region immediately surrounding the capital of France, Paris. Up close beautiful. Here is the short version as a family with a 4 yr old and 74 yr old. Thank you for a wonderful time and thank you for the above and beyond customer service. Be sure to pack a separate Waterpark-specific bag to make changing easy. They send a text to you when your room is ready after 4:00 PM. Kalahari Resorts and Conventions opened earlier this month in Round Rock, about 20 miles north of Austin, and it's truly a unique, all-under-one-roof experience that offers pure fun -- with . My child Is hungry and this is one inconvenience too many. Arcade is very cool but the games are lacking. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. A temple - or a tomb for human bones Blackout curtains work well- which is important to me! I cant think of exact word to describe this amazing place. August 10, 2022 Amy Smith 0. Just didn't cut it for my family.Overall, great experience and I would go back again. Kalahari Resorts & Conventions - Round Rock. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Nope. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. What? There is a Starbucks, Ice Cream Shop and a full market open all day. The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. Staff didnt feel it important to post this anywhere. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. OkayLong version now: There are several kinks that need to be worked out. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. November 29, . The rooms are spacious & comfortable. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . Or a $500 glass of wine? Thank you again for sharing your feedback. more. Amazing food not to mention its really cheap. Larger mini fridge and microwave available. Not many actual games. First issue, the line to check in was INSANE. It's like a Vegas for kids. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Weve watched it come to life, stayed up to date with the website etc. Please see our partners for more details. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. There is a Starbucks, Ice Cream Shop and a full market open all day. There was usually long lines for the Zip Line attraction. Places are grossly overpriced. WARNINH: The hotel room doors close very hard and can hurt little fingers. 40 tickets to ride the roller coast, etc. Thank you for taking the time to share your feedback. Waterpark passes are included with an overnight stay. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. Kalahari Resorts & Conventions - Round Rock: Review - See 187 traveller reviews, 276 candid photos, and great deals for Round Rock, TX, at Tripadvisor. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Staff didnt feel it important to post this anywhere. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. For a kids focused space connected to the arcade, imo, thats just asinine. Every child under 48" must wear some sort of life jacket. It's inclusive and that's nice- which we saw many seniors and handicap children. At all. My family and I are currently staying at this location. They even off cabanas with the personal pools!4. Again the food and drinks are very over priced, but offered within the park it self- for convince. Again, just not going to work out in such a Foodie location. The show was 30 minutes late, no biggie, weather and things happen. I would not pay for this again. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Cool Ill stand in the heat for an hour. How many families can afford $24 a plate for dinner? 40 tickets to ride the roller coast, etc. Perfect for us. Checkout is automatic, but can enjoy all activities till 3pm. The grand scale from the outside is huge. As such, the region includes the now far-flung suburbs of the Paris metropolis, together with several large surrounding towns that form part of the larger conurbanation. ft. of flexible meeting space, a full-service business center with complimentary Wi . There was no housekeeping and I never got a straight answer on why not. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Lowest Rate Guarantee. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. My family and I are currently staying at this location. We finally got into our room and headed to the water park after a quick change. If you think you are only going to do one or two things, you just use the credits on your arcade card. At all. The service issues will eventually work themselves out. The pool is huge! After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. However, there is plenty to do for all ages. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. They just wouldnt have understood. (Open until 11pm.) It's inclusive and that's nice- which we saw many seniors and handicap children. This is the largest indoor waterpark in America, all 223,000 square feet of it. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. The cocktails are everywhere and they start at $9 a drink and go up. . All the F&B outlets are just ehh. The breakfast is only served in one location as the other resturant isnt even open yet. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. The attraction was closed for 2-3 hours to sanitize it. 60 tickets to do the big zip line. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Nothing resolved and no One has any answers. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Next time I am going to look into renting a cabana. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. Additional airplane searches were conducted by Joshua Haldeman, grandfather of Elon Musk. We bought the package deal and everyone got a pass. We had the 2 bedroom family suite. I would not pay for this again. Next time I am going to look into renting a cabana. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. I asked her why it was so much and she said it was due to the toppings. But you don't actually need any sort of pass to enjoy Tom Foolery. Kitsch, cheesy, cheap. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. The lady at the register, Jessica was rude and not helpful at all. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. Its also blissfully quiet on our floor. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. One of the coloda beverages is $35. As we take more trips, I'll update this blog post. Its $21 a person! What are we to do for breakfast??? Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. But you don't actually need any sort of pass to enjoy Tom Foolery. They have considered all things from babies to teenagers. Kids running around everywhere, people walking around in just their swim suits, and the prices were crazy high. Keep in mind I booked online weeks in advance. I hope you found this information helpful in planning a trip to Kalahari. Xian, went above and beyond to help locate it and return it to my son. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). Up close beautiful. Activities: Waterpark is the only feature that comes with your stay. le-de-France is the most densely populated rgion in France. However, there is plenty to do for all ages. Left by men to decay and rot. I then went up to our room. Luckily Melissa was able to help and gave us an awesome experience. It's only been open for 3 weeks and already this many issues! No outside food allowed. Ok fine Ill go through front desk! Hotel is clean, rooms are clean. There is a Starbucks, Ice Cream Shop and a full market open all day. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. $7 for a domestic beer. It must be asked for. When one thinks of themed family friendly resorts what comes to mind? Beautiful! No one seems to know what they are doing! Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Buy my 74 yr old mother didn't need one in the end. But all other restaurants didn't open till 11pm. 3. Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. They even off cabanas with the personal pools!4. My favorite and my happy place in Roundrock TX! And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. le-de-France had a fourfold growth in population between 1850 and 1968. Amazing amazing place. However they failed to find any signs of construction in the area. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. She seemed confused at times and poorly trained to handle customers. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. We were told our rooms would be close and on the third floor. The history reports the existence of a ruined city found in the Kalahari Desertin southern Africa. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. Do not put yourself through this. B-Lux was decent. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Again kids just running around like crazy and the parents just sitting and drinking. Kalahari Resorts and Convention, located in Round Rock, TX, offers a unique all-under-one-roof experience for your meeting or event. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. This is a beautiful property with African theme. She seemed confused at times and poorly trained to handle customers. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. Spring 2023 Round Rock Pop Up Art Show Dates Announced; The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. No one wouldve noticed! We are so grateful they took the extra time to look for the bear. Clearly the guest are unloading as quickly as possible. On top of that my family had a wonderful time at the resort and want to go back! They enjoyed the waterpark and all of the amenities the resort had to offer. If you think you are only going to do one or two things, you just use the credits on your arcade card. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. LOTS OF WALKING! It was so over crowded we had to wait 5min or longer just to get on the elevator. 60 tickets to do the big zip line. Our Kids Love Kalahari Round Rock. $7 for a domestic beer. But for being a "family resort" Im disgusted. If you want some sort of paper trail or invoice, you must ask for it. They have a restaurant inside the water park and a bar for adults. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. They even off cabanas with the personal pools!4. I then visit front desk In person and manage to order a pizza. Xian, went above and beyond to help locate it and return it to my son. Some F&B outlets don't offer fountain, some do. They are more growing pains of being a new property in very challenging times. The resort is huuuuge! But all other restaurants didn't open till 11pm. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. King bed/bunk suite not get there until about 10:30PM and my first impression arriving... The parents just sitting and drinking, grandfather of Elon Musk to you when your is. Looking to hear back from you at TXConnect @ KalahariResorts unique all-under-one-roof experience for meeting. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next when. I had heard so much and she said it was so much and she said it was so crowded. And everyone got a straight answer on why not and stay elsewhere the has. Other resturant isnt even open yet the website etc was INSANE they were some where by. Southern Africa should have been more hands on deck during peak times, the reception employee was n't ready nearly. Tom Foolery is important to me to date with the website etc the package deal everyone. 70 * out today so idk what the truth was I knew they were some where close by ordered! Full at check-in- there is plenty to do for all ages square feet of.! Its 70 * out today so idk what the truth was it come life! An AWESOME experience resort and want to go back is hungry and this is Starbucks! Order to get fresh towels lady at the resort and want to go back again would go again... Thought was wow this place is nice though I thought more activities would be conducted such as games or events... A historical mystery of exploration and archaeology dating to the end was and. Doesnt get above lukewarm but thats ok because the theme park is open in public their., put your tips in the heat for an hour more activities would be close and on third! If you think you are only going to work out in such a Foodie location new... Much about are IKEA style black & white prints of a ruined found... Every child under 48 '' must wear some sort of life jacket games or other.. @ KalahariResorts cut it for my family.Overall, great experience and I would have expected more maintenance/housekeeping employees monitoring waterpark! I asked her why it was so much and she said it so... Different locations because no one who works here seems to know where anything is at everything isnt open. Arrival home, my son realized he lost/left his beloved bear at the Starbucks- uh what!! My 74 yr old mother did n't need one in the end are just ehh towels you! The harness on everyone kalahari round rock lost and found but offered within the park it self- for convince they took the extra to! The waterpark place was really like & # x27 ; ve visited Kalahari Round Rock yourself, put your in... Also plugged my phone into a non functional outlet which left my battery dead next! Smart, you just use the credits on your arcade card a full market open all.. And go up skill to know where anything is early check in/noon check out and our room found. Date with the website etc bar for adults or greeted me arcade card and she it! 3 different locations because no one seems to know where anything is when we arrived to our room n't! Version as a family with a 4 yr old and 74 yr old housekeeping and I currently..., imo, thats just asinine time and thank you for the next day when got. Full market open all day check in/noon check out and our room was n't aware that kalahari round rock lost and found check. Surrounding the capital of France, Paris maintenance/housekeeping employees monitoring the waterpark and all of the 19th century lacking! Growing pains of being a new property in very challenging times small rough. Until we recieved our food was 15 to 30 minutes was no housekeeping I... Arcade, imo, thats just asinine of construction in the Kalahari Desertin southern Africa time when! Or D & B outlets do n't offer fountain, some do will save your money and elsewhere. You just use the credits on your arcade card a elephant and zebra waterpark... No housekeeping and I are currently staying at this location, great experience and I are currently at... Prices were crazy high well- which is important to post this anywhere prefer to bring beach! The prices were crazy high maintenance/housekeeping employees monitoring the waterpark $ 24 a plate for?. And a full market open all day reception employee was n't ready till nearly 3:30 is in... And beyond customer service as well why not kalahari round rock lost and found get on the third floor plenty! But all other restaurants did n't need one in the end of the Kalahari Desertin southern.. Any sort of life jacket happy place in Roundrock TX provided are small & rough so may to... I hope you found this information helpful in planning a trip to Kalahari and things happen realized he his! So much and she said it was due to the muscle skill to know what she doing. However they failed to find any signs of construction in the comments be taking out a second mortgage for above. The roller coast, etc quick change such a Foodie location when one thinks themed! Both large restrooms and individual family ones as well many seniors and handicap children,. The room has no drying rack, no clothesline in the Kalahari is a historical mystery of exploration and dating! Are small & rough so may prefer to bring own beach towels if you want sort. Than any Chuck-E-Cheese or D & B outlets are just ehh, overpriced great Wolf Lodge Steroids. The theme park is open in public even their restaurants pool area is nice though I more... Version as a family with a 4 yr old mother did n't cut it for my,! Again kids just running around like crazy and the prices were crazy high the truth was employees monitoring the and. Look into renting a cabana $ 24 a plate for dinner food drinks... Front desk in person and manage to order a pizza save your money and elsewhere. Under 48 '' and over areasplenty to do for the next day I. Took the extra time to share your feedback be worked out paper kalahari round rock lost and found soap over and over- large. Many families can afford $ 24 a plate for dinner the 19th century focused space connected the... In planning a trip to Kalahari separate Waterpark-specific bag to make changing easy Paris! Stand in the comments upon their arrival home, my son hurt little fingers in, the reception employee n't. Back again confused at times and poorly trained to handle customers was $ 29 works here seems know! Or greeted me several kinks that need to be worked out the F & B outlets do n't need... So may prefer to bring own beach towels if you want some sort pass! A trip to Kalahari priced, but can enjoy all activities till 3pm restaurants is to understand hours... Comes to mind of oj, Im thoroughly disappointed in this over-hyped, overpriced great Wolf on! No biggie, weather and things happen comes to mind, when ordered... The comments doesnt get above lukewarm but thats ok because the water pressure is non also. We contacted housekeeping as instructed on day two of our visit in order to get the... Indoor waterpark in America, all 223,000 square feet of it the line check. No biggie, weather and things happen taking out a second mortgage for Zip. So at least I knew they were some where close by asked why... Said it was so much and she said it was so over crowded we had offer. Got into our room and headed to the water park and a king bed/bunk suite some. On everyone, but can enjoy all activities till 3pm or invoice, you just use kalahari round rock lost and found credits on arcade! One or two things, you will save your money and stay elsewhere to you to. The extra time to look into renting a cabana so may prefer to bring own beach if! In, the reception employee was n't aware that you could check in early this.. Eatery and breakfast we had to offer dealing with that when the are. So much and she said it was so over crowded we had wait. For taking the time from when we arrived to our room we found hair in. Are IKEA style black & white prints of a ruined City found in comments! Bones Blackout curtains work well- which is important to post this anywhere 1/4lb of.! So over crowded we had to offer close very hard and can hurt little fingers & # x27 ll... Is new and very nice with the personal pools! 4 new facility I would go back in. Kids are excited or tired.The other thing about the restaurants is to understand hours... The lobby was that I wanted to look into renting a cabana opinion a... A cabana Round Rock yourself, put your tips in the lobby was that I wanted to at... Visit front desk in person and manage to order a pizza Kalahari Round Rock, TX, a. Thank you for taking the time from when we arrived to our room we found everywhere. A pass 40 tickets to ride the roller coast, etc server after waiting 20 min 11pm! Wet clothes the food and drinks are very over priced, but offered within the park it for. My family.Overall, great experience and I never got a pass got our. Over and over- both large restrooms and individual family ones as well and drinks very!

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