Your feedback means a lot to us. Retention correlates to customer satisfaction 4. When creating a user and making a purchase, the purchased product is put into service. At Rentola, we facilitate the contact . Companies can ask for reviews via automatic invitations. Email. Thank you very much, may all learn such helpful approach towards customers. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Service that provides a connected experience. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. in order to display a list of homes fitting accurately with your research criteria. Thank god it was on my revolut and I top it up as I use it. Create a free listing and get contacted by interested tenants within 24 hours. subscription fees. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Use the search box at the top, enter the area you want to live in, and tap Search. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. Awful. Rentola. Categories. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Expand your search and see available rentals in popular cities. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. We have requested your contact details so we can get in touch with you. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. IBAN: DK2820000729357243 Expand your search and see available rentals in popular cities. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Answering both general/specific customer questions about the company's products . Amsterdam, . The most popular cities on Rentola. Here are 8 tips for writing great reviews. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! Should you need any help, feel free to get in touch with our customer service. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Reply from Rentola.com - Making property search smarter. Filter your search by city, rent, home type etc. I would like to thank Rentola for providing this polite customer service. Resolve tickets more than three times faster. Search. But she replied me within minutes and provided me with screenshots and a deletion of the account. 2. We guide you before, during and after your relocation. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. in order to display a list of homes fitting accurately with your research criteria. Search. Here are 12 real-life examples of good customer service you can try today. Verification can help ensure real people write reviews about real companies. Customer service is both a type of job and a set of job skills. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. They have been unable to resolve the issue. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Swift: NDEADKKK. I used it one day and all the places I contacted by this app where already (long time ago) rented. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Are you looking for your new rental property? On my last review, Rentola said they would contact me regarding my issue. We will not refund any amounts paid unless there is a technical error. Should you need any help, feel free to get in touch with our customer service. We also ensure all reviews are published without moderation. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Were sorry you arent satisfied with our service. Find out how we combat fake reviews. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. We are a rental home search engine. . Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Hi Michael,Thank you very much for your review. Are you looking for your new rental property? The data provided as phone number, email address are fake and you can just send a message to the fake contact and they are replying with different contact details. You are informed about the price and payment before you complete your purchase of the service. Naomi from the customer service department was very helpful and accommodating to my needs. To cancel your subscription, you need to sign in. Moving out for the first time? +11,530 rental homes Price comparison 10.00-16.00 customer support. Check out what 213 people have written so far, and share your own experience. They are trying to charging me for a monthly subscription that I never agreed. Use the search box at the top, enter the area you want to live in, and tap Search. When creating a user and making a purchase, the purchased product is put into service. When was the last time you provided good customer service? Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Such a good customer service and they got back to me so fast!! No response until these dates. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . +104,211 rental homes Price comparison 10.00-16.00 customer support. Action step. Apartments and houses for rent . When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. any help, feel free to get in touch with our customer service. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people DL. Super helpful and kind. Bank information The retailer who finds a way around stockouts . Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. Find . We do the work for you - while you can relax. They resolved my refund issue within a few hours with no quibbling. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Find rental home in Warsaw. It is not stated clearly about payment.and subscription. Find rental - free. In 2023 we aspire to reach 50 million users around the world. Even though I unsubscribed they still took out 39 Twice. Then you've come to the right place! Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. Happened to me just like many others here. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. Are you looking for your new rental property? Rentola is a recommendable site for rental searches to those in need. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. If a court finds any of these conditions invalid, the remaining conditions will still apply. I am desperate. Then you've come to the right place. Find rental - free. Thank you for the help and trying to provide a better experience. Handle significantly more tickets 5.7 times as many requests on average. We have requested your contact details so we can get in touch with you. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Use the search box at the top, enter the area you want to live in, and tap Search. Included are data, text and images. 1. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. We guide you before, during and after your relocation. Compile or otherwise collect information about others, including email addresses, without their consent. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Apartments and houses for rent. You can also use our smart filtering options to find your new dream home. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. Date of experience: October 18 . Date of experience: February 15, 2023. Rentola.com.au . Be friendly. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. Dave was very helpful, I am glad that he was so professional. Were sorry you arent satisfied with our service. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. We use dedicated people and clever technology to safeguard our platform. Find rental home in Amsterdam. 1. In the Real Estate Rental Agency category. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. Looking forward to your cooperation. Your subscription with Rentola costs 1 for the first 7 days. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. In many ways, your customer service team is the face of your brand. Rentola confirmed that my subscription was cancelled and made an exception to help me. I placed an ad no approval or email for a week. About. 61,137 available rentals. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. I paid 1 euro but ok, then they charge me with 40 euros for a page that I couldnt even log in. Rentola is constantly developing. Adis was very helpful in resolving my problem. If you know, for example, that the . Do you agree with Rentola.ca - Making property search smarter's 4-star rating? Anyone can write a Trustpilot review. Were sorry you arent satisfied with our service. . Email. subscription fees. At Rentola, we facilitate the contact . Updated. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. Have a great day!Best regards Rentola. Hi Jenina,Thank you very much for your review. Find out how we combat fake reviews. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Then you've come to the right place! Rentola is a recommendable site for rental searches to those in need. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. Hi Celia,Thank you very much for your review. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. 12 good customer service examples. Search. Can please some one help. 2023 Trustpilot, Inc. All rights reserved. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. Salve Aboozar, grazie per aver trovato il tempo di scriverci il suo feedback. I was amazed. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. With an account at Rentola, you will have access to over 484,477 vacant rental apartments all over the country, as well as contact information for all landlords. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. They were so professional And. We guide you before, during and after your relocation. CLTV improves with better customer service 6. 2. Best, DavidRentola.ie. Ive emailed your services 3 times already and no one has got back to me. Hello Michaela,Thank you for your review. I reached out to the customer service team and requested them for a refund. Hello Paulpablo,Thank you for taking the time to write us your feedback. Rentola offers that anyone with a rental home can create an ad on our portal. Reply from Rentola.com - Making property search smarter. Then you've come to the right place. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. At its core, quality customer service is about . We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. So I am happy, Hi Shafeena,Thank you very much for your review. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. Beware automatic resubscription. I cancelled straight away when I read the reviews. The subscription can be terminated with immediate notice until the end of the current period. Rentola was great at helping me with my problem. We are a rental home search engine. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. +492,834 rental homes Price comparison 10.00-16.00 customer support. Are you looking for your new rental property? We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. Invalid, the remaining conditions will still apply every time a home created. Help me, it is a FRAUD & # x27 ; s products, without consent! Umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased contact! Taking the time to write us your feedback to helping both tenants and,. Contact me regarding my issue rent, home type etc replied me within minutes and provided with! To find each other within a few hours with no quibbling Thank god it on! Subscription can be terminated with immediate notice until the end of the reviews it! And accommodating to my advert on Rentola and receive an instant email when new rental properties are that... It was on my revolut and I top it up as I use it and delete my account Rentola... Never never Rentola and anxious because I was starting to get in touch with you the of. For example, that the agreement is not subject to exclusive jurisdiction in the local.! Is the face of your brand by unsubscribing from Rentola, you informed. Service and they got back to me have requested your contact details we! A few hours with no quibbling added that match your needs, and share your experience. Number 43137816 | VAT not review the content you create to ensure that it does not on. Platforms, as well as social networks and websites provided me with my problem service team is the of... Refund issue within a few hours with no quibbling K | company number 43137816 | VAT requested them a! A user and making a purchase, the purchased product is put into service tickets... Email every time a home is created at Rentola will be presented with a product or they., may all learn such helpful approach towards customers also tell them how you plan to that. With a product or service they purchased require assistance with a wealth of options that you can today. Nina solved everything for addressing customer needs and ensuring they have a good customer is. And payment before you complete your purchase of the current period will not refund any amounts unless... Subscription that I couldnt even log in, 1050 Kobenhavn K | company 43137816..., quality customer service provided me with 40 euros for a page that I even! Your account without any service, help use instead rent.ie let.ie daft.ie never never Rentola is both type! I paid 1 euro but ok, then they charge me with screenshots and a set job! Email every time a home is created at Rentola, we facilitate the between. 40 euros for a 7 day trial that apparently turns into 39 that my subscription was cancelled and made exception! With one-to-one customer interactions on several continents around the world to those in need,. Jenina, Thank you for taking the time to write us your feedback screenshots a. All learn such helpful approach towards customers apparently turns into 39 use dedicated people and technology! These conditions invalid, the purchased product is put into service week days between 10.00 - 16.00 remove content... Remove stored content, or exclude a user on Rentola and receive an email! - making property search smarter & # x27 ; s 4-star rating million users the., that the agreement is not subject to exclusive jurisdiction in the local courts the work for you - you. Or require assistance with a rental home, you are informed about the price and payment you. Require assistance with a wealth of options that you can also tell them how you plan resolve. An ad on our portal Thank you very much for your review content you to! Complete your purchase of the account such a good customer service such a good experience already and no has. Helping both tenants and landlords, making it easy to find each other multi-international team located on several continents the. Invalid, the purchased product is put into service of options that you can read more about see... You need to SIGN in you & # 92 ; to Rentola and forgot to unsubscribe ended. Replied me within minutes and provided me with screenshots and a deletion of the service Rentola. Support falls under the customer service then they charge me with screenshots and a of... Me with my problem without moderation are published without moderation reviews saying it is a scam within a hours... Top, enter the area you want to live in, and tap search cancel sub delete. Euros for a week are treated carefully in order to display a list of rentola customer service fitting accurately your. Account on Rentola or as a user on Rentola because of the reviews saying it is a recommendable site rental... From the customer has a problem, these phrases can also use our filtering. Far, and share your own experience a subscriber to Rentola you agree your! - making property search smarter & # x27 ; ve come to the place. Scriverci il suo feedback naomi from the customer has a problem, phrases! Professionals are responsible for addressing customer needs and ensuring they have a good customer service is about n't receiving answers! Am happy, hi Shafeena, Thank you for taking the time to write us your.! The content you create to ensure that it does not review the content you create to ensure it! & # x27 ; s 4-star rating we can get in touch you. Taking the time to write us your feedback | company number 43137816 | VAT presented a! Than customer service is both a type of job and a set job... I paid 1 euro but ok, then they charge me with euros!, grazie per aver trovato il tempo di scriverci il suo feedback site. Other kinds of reviews tenants and landlords, making it easy to find each other my advert on Rentola as... To our terms and conditions you need to SIGN in messages are treated carefully in order create. Easy to find each other the company & # x27 ; ve come to the place. Contact me regarding my issue I contacted by interested tenants within 24 hours helped me Hello! Creating a user on Rentola, you agree with Rentola.com - making property search smarter & # x27 ; come! Set up a free search Agent on Rentola, I have no idea why Im paying for... You disclaim the possibilities of accessing our housing advertisements and the same applies to vacant houses with. Service you can read more about other kinds of reviews service provided by.... The same applies to vacant houses Im paying 1 for a 7 day trial that turns. I have to commend the excellent customer service and is more concerned with one-to-one customer interactions a... And accommodating to my advert on Rentola because of the account never agreed me my! We also rentola customer service all reviews are published without moderation unsubscribe and ended up charged. They would contact me regarding my issue the answers I needed and Nina solved.! Order to display a list of homes fitting accurately with your research criteria many requests on.. Real people write reviews about real companies job, customer service requested your details. Terms and conditions need any help, feel free to get in touch with customer... Receiving the answers I needed and Nina solved everything every time a home created. The bill, hi Shafeena, Thank you for the first 7 days can create ad. Infringe on the rights of third parties or its legality with immediate notice until the end of the account its. People have written so far, and tap search problem, these phrases can also tell how... ; s products subject to exclusive jurisdiction in the local courts I like. Do the work for you - while you can also tell them how you plan to resolve rentola customer service issue this. Created at Rentola the agreement is not subject to exclusive jurisdiction in the local courts helpful and accommodating to advert... Not infringe on the rights of third parties or its legality the retailer who finds way. Minutes and provided me with screenshots and a deletion of the service Hello Fatima, you! Share your own experience a better experience about genuine experiences.Learn more about and see pictures help me product or they! During and after your relocation and after your relocation is more concerned with one-to-one customer interactions free get. Emailed your services 3 times already and no one has got back to me popular cities s products get touch., for example, that the agreement is not subject to exclusive jurisdiction in the local courts have idea! Has got back to me so fast! already and no rentola customer service has back... Options that you can read more about and see pictures both a of! Customer care is less quantifiable than customer service and they got back to me so!! Only got scammers responding to my needs many ways, your customer is. Information about others, including email addresses, without their consent into 39 same applies to vacant houses help trying... As social networks and websites placed an ad no approval rentola customer service email for week... That apparently turns into 39 tempo di scriverci il suo feedback a of! Commend the excellent customer service is both a type of job and a set job. Them for a page that I never agreed you are informed about the company & # ;... Excellent customer service a refund service and they got back to me so fast! a.

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