For best results, download the latest version of the Instacart. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. Our top priority is keeping your personal information secure. Tap Account Info. Tap Delete account. Log in to your DoNotPay account and locate the Unban My Account product. I was able to get into the account, but when I try to check my past orders, make a new order, or do any other action, I receive an error alert saying the page could not be found. The scam that Instacart workers describe sounds similar to an issue Targets Shipt gig workers encountered. They sent me a code to verify my shopper account, then hung. Are you trying to turn off promotional emails? Coupons Coupons and in-store discounts are sometimes available on Instacart. Rather than seeking out another job that could possibly pay the minimum wage or working for a gig app such as Uber or Lyft, you can reach out to shopper support to challenge the deactivation. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Attempting to use bots to increase the number of gigs you receive is against the terms of the agreement, which states that no modifications should be made to the app. Some people write their passwords down, but that is risky. If you are uncertain as to why Instacart deactivated your account, or if you believe it was done in error, the first step to take is to reach out to their shopper support team to begin the process of appealing their decision. Consider the following recommendations in your implementation plan: For an example of a customer journey, see Account linking. You can also update your email notification preferences and how we contact you about deliveries in your account. This can happen if someone else tries to get into your account. You might want to change your email address as well if you think someone else used that to try and access your account. Keep Your Receipt! Always Being Late. 15. On the website. Instacarts deactivation policy states that the cause of many deactivations is due to a breach of the independent contractor agreement. Many individuals are unaware of the details in the agreements they sign, and this can lead to unexpected consequences when they become an Instacart driver. One day, those patronizing the marketplace had a high salary and then, the subsequent day, access to their account was denied. Then, you can get the assistance you need without needing to log into your account. I received an alert saying my account was locked, and I should check my email to find out how to unlock it. A more secure option is to use a password manager. Log in to help us get you to the right help quickly. You can also update your email notification preferences and how we contact you about deliveries in your account. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. Even though you dont have somebody looking over your shoulder while working, conducting deliveries and shopping for Instacart still needs to be done with a professional demeanor. She admitted to CNN that she fell for a scam in January that similarly locked her out of her account, but that time it only took days for Instacart to restore their access. Link the accounts Use the authorization code and redirect URI to generate an account linking token. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. The shoppers may be the victims of phishing scams. Then link the accounts. Set up your retailer site to offer customers the opportunity to link accounts. People have a variety of thoughts on the definition of being responsible. Link. In short, if you're always insanely late, you're going to get deactivated either from a bad rating or Instacart flagging you for being unprofessional. Before you do so, consider why youre locked out of your account. Please do so within 7 days or youll have to submit another request to delete your account. Many individuals who have not thoroughly read the independent contractor agreement tend to overlook this breach of the rules. Begin typing to search, use up and down keys to navigate, enter to select, Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To edit an address, tap the address, edit the address, and tap, in the top right corner, tap the red minus sign (-) next to the address, and tap, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Once you get the email, select Confirm in the email. Then, you can know what to avoid to keep your account safe. Phone Number: 1-888-246-7822. Some Instacart shoppers claim that the company has wrongfully terminated their accounts in response to fraudulent activity, locking them out of future earnings until they get reactivated, CNN Business reports. Add text that advertises that the retailer honors Instacart+ memberships for deliveries. Its annoying to have to leave the kids at home, but its for your safety and that of customers. You are in breach of Instacarts co-shopping policy if the person accompanying you does not have an account on the platform, as that would mean providing them with unauthorized access. Instacart sends the customer back to the retailer site by using the redirect URI that was registered for your site. If you don't see the password reset email within a few minutes, please check your junk/spam folder. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. At the top left, click the 3 horizontal lines. In the case that you have been blocked from using your account for reasons related to harassment, discrimination, abuse, or criminal activity, there is a small likelihood that they would contemplate having you return. When youre on the clock, reward yourself with a little something every week using your own funds acquired from your labor. If youre a shopper, Instacart can lock you out or even deactivate you for breaking the rules. Instacart has certain forms of fraud they take into account. Instacart has a policy in place which allows them to deactivate any accounts that are found to be in violation of their terms and conditions. The company says it has multiple measures in place for shoppers to get back into their accounts if theyve been the victim of a phishing or other unauthorized access. 3. Ask for tier 3 to report fraud. If you work for Instacart, you can make good money. Two days later, nothing has changed and I haven't heard back from IC. Forgot password To reset your password Look for Forgot your password? and our Begin typing to search, use up and down keys to navigate, enter to select. Be sure you read through the Shopper Rules once you join. My neighbor is using his IC account with no problem. Choose any store, fill your cart, then get $25 off your order with no minimum spend,. in the email. Of course, hackers may still be able to get into your account. Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. The account profile page displays the, If a 200 response is returned, the Instacart account is linked already. Ruth Wallace, a shopper in Michigan, did have her appeal approved, though. Manage account linking from the account profile page on your site. In the app. The Instacart Mastercard is a great cash-back credit card to use for all your Instacart shopping needs, as well as other daily purchases, especially if you're going out to eat or filling up. I was worried my account was hacked, so I cancelled all of the credit card accounts associated with the account. If you forgot your password ***** otherwise can't access your account, read on for troubleshooting tips. A good option is to call them at 1 (888) 246-7822. CNN says her appeal was mysteriously denied as well. All you have to do is: 1. Contact page. You'll receive an email from OneTrust with further instructions. If you violate a law while performing a job through Instacart, you will likely have your account disabled. Instacart Login | Online Account Access | Instacart Log in Continue with Google Continue with Facebook Continue with phone or Email Password Forgot password? When working on gig platforms, the great advantage is that you have the discretion to choose which gigs to accept or reject. Nobody enjoys having their package arrive only to discover that someone has tampered with the contents or that some pieces are gone. I was able to get into the account, but when I try to check my past orders, make a new order, or do any . Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. 3. Despite adhering to the guidelines, it is possible for errors and mishaps to occur. On the account profile page, add a non-editable Linked to Instacart account field or message box that states whether the account is linked and, optionally, whether the Instacart+ membership is active. Tap Your account settings. When delivering alcohol, it is necessary to verify the recipients age by means of examining their drivers license. Cookie Notice Follow the steps here. Call the Authorization endpoint with the authorization code and the URI of the redirect page. Gig workers will only be helped by having positive customer feedback. To reset your password Look for Forgot your password? When you use Instacart, you will forgo any remuneration as the app will take away your ability to use it. At the top left, click the 3 horizontal lines. Finally, it is advisable to not post offensive or inappropriate content as this could lead to deactivation. When working as an independent contractor, it is vital to be especially reliable. Save my name, email, and website in this browser for the next time I comment. First: share to improve GetHuman-mrstech's odds. You can continue placing orders during these 30 days. Click or tap Reset it. Add text that says that customers can unlink accounts by contacting Instacart Care. Customers place their faith in you to handle their food with consideration, providing them a sense of security. If you forgot your password or otherwise cant access your account, you can reset your password. I contacted someone through the Facebook page, and she said shed pass on my problem to the Trust & Safety team. Log in to help us get you to the right help quickly. What's going on. Begin typing to search, use up and down keys to navigate, enter to select. Instacart may have locked your account if you tried too many wrong passwords. Tap the information you'd like to change. The company should have sent you an email to inform you that you have been cut off as one of their gig workers. All Rights Reserved, By submitting your email, you agree to our. This call generates the account linking token. I understand you need help accessing your Instacart account. Companies respond better when others are watching. Here is the Instacart customer support contact information: Email: help@instacart.com. Robly invented OpenGen in 2014 and Robly A.I. Update the information and tap Save. I've been an Instacart Express member for years. You need at least $5 to use Instacart's Instant Cashout. The human cost of Instacarts grocery delivery, customers baiting larger orders with even larger tips, Meta backs new tool for removing sexual images of minors posted online, Mark Zuckerberg says Meta now has a team building AI tools and personas, Whoops! Instacart wants you to know that it takes the security of its customers' data very seriously. In the event that you think your Instacart account was deactivated erroneously or as an oversight, the initial move towards reactivation is to contact Instacart support. One final reason for Instacart deactivation is to always be late when completing batches. Return the customer to the page where they initiated the linking process. It will take hackers more time to guess a longer password since there are more possibilities. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. Update April 30th, 5:30PM ET: Added a statement from Instacart. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Enter the code to confirm your account. This goes hand-in-hand with having a low Shopper rating. Cookie Notice Everyone is liable to make missteps, after all. It's easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. This call generates the account linking token. 5. If you find out that your account is in fact locked, don't panic! Log in to help us get you to the right help quickly. Account deletion requests are processed within 30 days. Another option is to get a Google Voice number for free and to use that. Enter your email address. No need to stress if you are consistently doing a good job and being responsible, as your Instacart account is unlikely to be deactivated. Crypto company Gemini is having some trouble with fraud, Some Pixel phones are crashing after playing a certain YouTube video. If someone hacked into your account, you may also get locked out. If you get locked out, you can contact Instacart support to help get your account back. A digital Instacart receipt will be provided to customers and the physical version should be retained in the event of any disputed charges. Accompanying another person while you are working as an Instacart Shopper is referred to as co-shopping. Delivery service Instacart is rolling out a new Uber Pro -like incentive program for its shoppers called Cart Star. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. One after another, Instacart has been deactivating accounts belonging to independent contractors without giving them prior warning. Unfortunately, the online help center requires you to log in to get help. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside pickup from your favorite local stores. Regardless of the characters you use, make your password longer. To ensure the safest possible experience for all members of the Instacart community, our Trust & Safety team is dedicated to ongoing security measures to eliminate any instances of fraudulent activity on the platform. 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