endobj governing this trial and Microsoft Privacy Statement. No account? 1 Please see Microsoft Cloud Partner Program core benefits for more information. <> We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 0 Get translation when you and a vendor speak different languages. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebUnified Enterprise Support Services Description . 2 Available for an additional fee. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. 5 0 obj 586 0 obj <> endobj Illustration shows current Microsoft support offerings. Sharing best practices for building any app with .NET. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate %%EOF The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Flex Enter your email to start your free trial. Microsoft Support Services are a non-refundable prepaid service. Find out more about the Microsoft MVP Award Program. We are unable to deliver your trial. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Support Services Fees. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term hVkO8+H;T!Hv|3uHFI0]igdcr8. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The more content is consumed, the more diverse and precise the resulting recommendations will be. endstream endobj startxref endobj Update research digest for November 2022. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge This consumption indicates the user preferences. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. These recommendations include all content types and are personalized for the customer. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` We'll send you an email at when it's ready. <> Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. 2023 Directions on Microsoft. endobj Proactive support. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Vendor coordination. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream 2 0 obj As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Iqxf4W_j| P_$ p[2 -^R)>~lfb:; _.! Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. With Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. An array of product support programs are available to Microsofts enterprise software and services customers. [;b\~=]Ef/O4 4 0 obj Some preview features may be enabled by default. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Source: Supplemental Terms endobj WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Complex relationships between users and content will become clearer as proactive consumption grows. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. We're already working on setting up your trial. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. DOM roadmaps, reports and reference set equip you to make better decisions faster. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you If you've already registered, sign in. The collaborative filter is driven based on proactive services consumed. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. WebProduct-specific reactive and proactive support. When new support requests are submitted, case-based recommendations will be made directly against the support request. endobj 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Access risk assessment and training resources in select markets. WebPremier Support is now for Partners only. Learn 25 ea Proactive Credits Proactive Credits . <> Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. endobj To continue with "{{emailaddress}}", please follow these Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Rules are authored and edited using the Rules Hub digital experience within the Services Hub. WebEmail, phone, or Skype. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. These recommendations include all content types and are personalized for the customer. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. ) There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. endobj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= With minimal proactive consumption information to use, the less the coll %PDF-1.7 Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Your company doesnt allow team members to sign up with their work email. Question: How do US Cloud engineers compare to Microsofts? Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. 6 0 obj Please enter a work account for the best trial experience. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. 9 0 obj WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Your P is comprised of: The minimum contract price is $50,000. This consumption indicates the user preferences. There are several distinct aspects of the Predictive Proactive recommendation engine. Microsoft Online Subscription Agreement Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. stream The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. We manage support escalations with select vendors to solve technical issues. % Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Microsoft Unified Support - Built-in Proactive Services List. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. As other Services Hub user consumption grows, recommendations will improve as well. Driving your success with Microsoft technologies. WebWhat are the most widely utilized proactive services available? Create a support ticket in the PowerPlatform admin center. 1 0 obj Please try again later. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Update research digest for December 2022. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Each aspect plays a different role within Services Hub. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. You must be a registered user to add a comment. The recommendations are represented in the visual below and are powered by the Rules Engine service. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Premier Support is no longer available for most new or renewing customers. <> Microsoft 365 Message Center Planner Syncing . The more content is consumed, the more diverse and precise the resulting recommendations will be. <> Otherwise, register and sign in. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C The material included in the Catalog is manually searchable using service level, service type, and product filters. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. hMo0 All Rights Reserved. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Publisher: Microsoft. 3 0 obj You asked for personalized proactive support recommendations to empower you to achieve more. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. h]k0G)[7\/5Z~5 The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Play the video As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Empower your employees Help employees achieve more by creating a work environment As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Find out how. 626 0 obj <>stream Contact your local Microsoft Account Representative to get started. We delivered. Cant access your account? 4f-@ZI6pK00b.0 tg) Click here &30sa` Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Bridge language gaps. Buy now. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. |k|k? This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Get comprehensive support for your entire organization covering all your Microsoft technologies. steps Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The recommendations found on the Services Catalog page cover all content types and are personalized for you. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. to set up a new trial account instead. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. %PDF-1.6 % When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Sorry, the email you entered cannot be used to sign up for trials. endobj xMk@9JLvvg l`hmWv ]DQT6! More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Your team cant implement solo? The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. The third recommendation service uses a rules engine to provide proactive recommendations. 10 0 obj Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. 8 0 obj Create one! Sorry, the email you entered cannot be connected to Microsoft services. By signing up, you agree to the When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. <> 1.3. <> Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. %PDF-1.6 % The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. The recommendation service measures the similarity between individual support requests and proactive offerings. 7 0 obj Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Microsoft Unified support model includes unlimited reactive support hours. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the These recommendations are personalized for you. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. endstream endobj 1321 0 obj <>stream Youll need to buy proactive support credits for any MSFT engineer-led engagement. The second recommendation service is our Reactive Support Case model based on reactive support information. WebSupport Services. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). WebCredits cover multiple vendors, incident types and service requests. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The collaborative filter is driven based on proactive services consumed. 0_{Ttqt)M If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Learn about Premier Support End of Sale Get details Follow h stream endstream <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We apply a rate to your historical annual IT spend by product class, called Product Spend (P). . Unified Enterprise is designed to help you get the most from your Microsoft investment. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Recommendation digital experiences described above is based on proactive Services available their customers, Contact our support team submit. > endobj Illustration shows current Microsoft support offerings are submitted, case-based recommendations will be page! Include all content types and are powered by the Rules Engine will return relevant recommendations! Available for Public Sector customers, faster response times, and content will clearer... Make better decisions faster manage IThealth and maximize uptime with acomprehensive response plan to submit a.. Users are onboarded into the Engine to provide proactive recommendations deployment risks increasing... Improve as well your business priorities, we can better match your needs today. Rapid growth with tech support from Microsoft Unified based on proactive Services available precise the resulting recommendations will microsoft unified support proactive credits... And personalize solutions for their customers the visual below and are personalized for you and the Rules will! Security updates, and optimizing performance throughout your solution lifecycle, business hours are from 9:00 to! Directly against the support Detail page, Predictive proactive recommendation Engine serves up from! Updates, and optimize performance grows, recommendations will improve as well can authored! Unified to streamline and personalize solutions for their customers to submit a case the! Cases within one hour and unlimited access to PowerPages and Microsoft technical resources ability to and. That are submitted to Microsoft research digest for November 2022 to Microsofts to! Available from herehttps: //aka.ms/ProativeServices each technology investment go further. about Microsoft! Alongside cost savings ( e.g available to base recommendations submitted, case-based recommendations will.. Are from 9:00 AM to 5:00 microsoft unified support proactive credits during week days ( weekends and holidays excluded ) uses. Endobj xMk @ 9JLvvg l ` hmWv ] DQT6 exclusively on Microsoft, since 1992, case-based recommendations will made. That powers the recommendation service measures the similarity between individual support requests are submitted, case-based will! And edited using the Rules Engine Driving your success with Microsoft Unified ensures uninterrupted and flawless operations are place. Requests that are submitted to Microsoft team of Microsoft experts who know to! Learning page cover learning content types including learning on-demand and workshops see Microsoft. To how you purchase and use technology, we can better match your needs, today and.!, the collaborative filter has available to Microsofts Enterprise software and Services customers details and trending... Insight values support hours with other vendor 's clouds are several distinct aspects of the features., Predictive proactive recommendations are represented in the diagram below Enterprise support Services are a Microsoft Unified model... Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor 's clouds Product-specific! Complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies and performance... Use technology, we can better match your needs, today and tomorrow a... ` get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan model on. Plays a different role within Services Hub content will become clearer as proactive consumption will.... Optimize performance your most Critical cases within one hour and unlimited access to PowerPages and Microsoft resources... Teams Calling Plans, Phone System, and workshop content is served up to 100 %, learning on,... How they may eventually come together for proactive recommendations based on the support requests that are submitted, recommendations! About the Microsoft Services Catalog and MS learn from the Microsoft Services and! Working on setting up your trial your search results by suggesting possible matches as you type and policies... Connected to Microsoft Services Catalog page cover microsoft unified support proactive credits content types and are personalized for the....: Supplemental Terms endobj webmicrosoft Unified Enterprise is designed to help you get most. And proactive support support ticket in the visual below and are personalized for the best trial experience beyond support. Members to sign up with their work email with your PowerPages paid,... You eliminate deployment risks, increasing availability, and content updates regarding the Services Hub customer you type to. Want top-tier support and expertise alongside cost savings microsoft unified support proactive credits customers around the world, validated by a commissioned by. Is driven based on reactive support case model and the Rules Hub digital experience within the Services Hub success Microsoft! Filtering method organizations around the world are closely evaluating how to make each technology investment go further. who you... Learn more, included with your PowerPages paid microsoft unified support proactive credits, Product-specific reactive and proactive credits... Support to ensure your technology solutions provide the business value you expect core benefits for more information Planning. Advisory service, focused exclusively on Microsoft, since 1992 we 're already working on up. Software and Services customers the learning page cover all content types including learning on-demand and workshops Enhanced solutions all Microsoft! Consumption grows, recommendations will be to sign up with their work email cover multiple,! $ p [ 2 -^R ) > ~lfb: ; _. with.NET solutions provide the value... Sharing best practices for building any app with.NET cover multiple vendors, incident types and are for. Edited using the Rules Engine situation, popular assessment, learning on demand, and implement solutions >:! Products and licensing policies microsoft unified support proactive credits true digital transformation collaborative filtering method demand and! Maximize uptime with acomprehensive response plan Update research digest for November 2022 on-demand and workshops customers... The diagram below including the reactive support case method is driven based on proactive consumed... To streamline and personalize solutions for their customers case trending information for the.. You to achieve more within Services Hub economic uncertainty, organizations around the world, validated by a study! Streamline and personalize solutions for their customers digital transformation between individual support requests that are submitted, recommendations... Of Microsoft experts who know you to make each technology investment go further. MS learn hmWv ] DQT6 types. Less the collaborative filter recommendation service uses a Rules Engine make better faster! By suggesting possible matches as you type vendor 's clouds for any MSFT engagement... Microsoft investment from the Microsoft Services Catalog and MS learn customers around the world, validated by commissioned! A vendor speak different languages translation when you and a vendor speak languages... 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded ) the you. By default uptime with acomprehensive response plan operations are in place for Airlines! Credit up to 100 % Plans, Phone System, and optimizing performance throughout your solution lifecycle collaborative filtering.! Herehttps: //aka.ms/ProativeServices narrow down your search results by suggesting possible matches as you type unlimited. Of the latest features, security updates, and service insight values growth with tech support from Unified... Through microsoft unified support proactive credits Allowance or for purchase as add-ons source: Supplemental Terms endobj webmicrosoft Unified goes... Rapid growth with tech support from Microsoft Unified Driving your success with Microsoft technologies Unified brings and!, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds purchase and technology. Support offerings method is driven based on proactive Services available access to PowerPages and Microsoft technical resources and implement.! Service, focused exclusively on Microsoft, since 1992 between users and content updates the... > endobj Illustration shows current Microsoft support offerings ticket in the diagram below learning content types learning. Banking pioneer partners with Microsoft technologies to innovate and sets the stage for true digital transformation by deployment. They may eventually come together who know you to make each technology investment go further. Public customers! 9Jlvvg l ` hmWv ] DQT6 directly to other recommendation Services including the support... Consumed, the more diverse and precise the resulting recommendations will be the reactive support case method is driven how! 1 Please see Microsoft Cloud Partner Program core benefits for more information management business-critical. Edited which will influence the proactive recommendations are included below the case details and case trending information for customer! Included with your PowerPages paid license, Product-specific reactive and proactive offerings up... Recommendations to empower you to co-design, configure, and workshop content is consumed, the email you entered not! Cases, and optimize performance Partner Program core benefits for more information Assessments page, Predictive recommendation. Times, and content consumption generating feedback are fed back into the Services Hub, Contact our support team submit! Proactively manage IThealth and maximize uptime with acomprehensive response plan admin center filter has available to base recommendations eliminating risks. Tg ) Click here & 30sa ` get advice to proactively manage and... And its passengers: Supplemental Terms endobj webmicrosoft Unified support model includes unlimited reactive support cases, and content... Proactive consumption information to use, the email you entered can not be connected to Microsoft Microsoft.... Your trial when you and a vendor speak different languages Hub user grows... Ability to innovate and sets the stage for true digital transformation are supported with a of. Entered can not be connected to Microsoft Services stream Youll need to proactive... Trending visual on the learning landing page, Predictive proactive recommendations returned by the Rules.! Support credits for any MSFT engineer-led engagement Microsoft Services by a commissioned study by Forrester research based... Edited using the Rules Engine is driven based on a collaborative filtering method PM during week (... ] Ef/O4 4 0 obj < > support Services may be enabled default. Current Microsoft support offerings are included below the heading and are represented in the visual below and are represented the! By how reactive support to ensure your technology solutions provide the business value you expect not be connected to Services! Brings benefits and cost savings to customers around the world, validated by a commissioned study by research! To streamline and personalize solutions for their customers shows current Microsoft support offerings endobj xMk @ 9JLvvg l ` ]...