If you do not see the same issue, Continue with these next steps: Open the newly created ProPresenter folder and the -old one side by side, Create an empty folder on your desktop and name it ProPresenter Test Data, Move Libraries from the new ProPresenter folder to the ProPresenter Test folder you created on the desktop, Move the Libraries folder from ProPresenter-old into the new ProPresenter folder in Documents, If no issue, repeat the same steps with each folder in the ProPresenter-old folder, testing in ProPresenter7 between each one until you start to see the issue again. The problem with this is that when you start ProPresenter after closing, the program just doesn't start. Have a question about this project? If your system isnt up to spec, you probably dont want to put the effort into upgrading really old hardware. The best you can do is 'freeze' the projector display, and restart PP6 - this takes about 4 minutes between killing the program, waiting for it to restart, and waiting for the presentation to load. Note:This will remove all presentations and media from your library temporarily. Login to Planning Center. There is a setting that can resolve this issue, called. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No the software is fine, it runs on an old Mac. Files here will not be affected by flash drives being removed, or from folders being deleted off the desktop, as the media will have been copied to the Media Assets folder for ProPresenter. 6) Wait until the update is complete, then use Stream Deck as normal. To give a Standard User account admin privileges, follow the steps below from an Admin account on the Windows machine. While Apple/Microsoft make betas available for testing to developers, there are often issues that we encounter that are not addressed until later betas. This setting will likely not be needed if you have Manage Media Automatically enabled above. Click on "msconfig.exe" from the search results. 7 My Projector's Remote is not Working Correctly: . Been happening for months. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This took me about 20 attempts to realize this. Having trouble finding any help online. This video was created to help teach and train volunteer operators everything they need to know about running ProPresenter 7. Sometimes known bugs have been fixed, but you don't have the fix. Select the option for "Sync files down from repository". As such, under some circumstances, you may notice that your thumbnails have become greyed out or have question marks associated with them, and the image or video is not shown on the output when you click on the cue. Every presentation in ProPresenter consists of at least one slide, even if it's just a single media action. Press question mark to learn the rest of the keyboard shortcuts. Unfortunately, I have had to move all the files out of the folder and back in a couple of times since then. Pastor calls in and wants a specific background added, sure no problem. Here is a quick list of updates available in ProPresenter 7: Devices: RossTalk. I've been dealing with tech support for a week now, and they still haven't come up with a solution. Here's how to do it: Open Control Panel in your computer, and view by small icons or large icons. Choose Apple menu > Force Quit, select the app in the dialog that appears, then click Force Quit. What machine are you running it on and did you recently update the software? Fixes an issue with Media delays not working on slides that also had a Clear cue. Exporting from Song Show Plus: . Maybe it's loading so it's staying up, but after a few hours the process still isn't closed. u/WisdomAndZeal, do you recall what troubleshooting steps they gave you? Then, go to External Control window > Hit the Plus icon, and you'll be able to add a new note. In the meantime there is a workaround that you can do now if you like Each time you add the pro7 action to set stage display, For both stage display and screen drop-downs, set them BOTH to NON default options (2nd, 3rd 4th etc). Make a list of mission-critical software running on the machine. Step 1: Open Control Panel. Automatically Check for updates at startup. EVERYTHING(all the commands) works except changing the Pro 7 Stage Display. Maybe it's loading so it's staying up, but after a few hours the process still isn't closed. If the download link on the site is not working, you may try using this direct download link. There is an update that was released 3 days ago. Open your documents. ProPresenter 7 changes all of that. It was working fine. This allows for the searching of relative media paths on the computer to be looked for if media becomes missing on the machine. I set up Pro7 on in companion(among other things). Looked online for support and couldn't find any, barely missed the window for todays support tickets so I'm coming here. Now your computer will go into Advanced Recovery Environment. How video is being outputted, etc. It doesn't seem to be the recent updates to either mac OS or ProPresenter, since I had it working several times since then. I also realized that Pro6 worked the last time I'd used it, which was in early August, so I . Say for instance you imported some photos off of a flash drive, and then you unplugged the flash drive; ProPresenter would attempt to reference that file path to play the video/show the photo, but it would not be able to find the actual file, as the location of that media is not accessible (as the flash drive was removed from the machine). Step 3: Click System and Security. People were posting problems all the time. Ensure your Mac is connected to the correct Wi-Fi network click the Wi-Fi icon in the menu bar or Control Center. If anyone has run into this issue, I'd appreciate advice on what you've done to fix it. Restart your PC to apply the changes in your next startup session. >> click "Save all events as". This first one is simple: give it some time. Press 4 or F4 to enable Safe Mode (5 or F5 to enable Safe Mode with . Thanks in advance. We strive to keep up with the latest technologies with our software, and want to provide releases of all of our products for new operating systems as soon as possible. For macOS, it will list the various Mac years and models that the latest OS can work with. By clicking Sign up for GitHub, you agree to our terms of service and If you don't have a 2nd of either then you might need to make one some additional temporary ones to do this workaround Leaving either one default first option after first adding will cause this crash. 1. Working with Documents. What are the minimum system requirements for ProPresenter 7? Even reinstalled. Reboot. General Settings. ENABLED, when you import a media file into the program, it physically copies the file to a specific folder deep within the computer and makes the reference link to that location. If you dont have a specific need for upgrading, then hold off for a little bit to make sure the OS has had enough time to mature. To do this, follow the steps below: Click the 'Start' menu and then the 'Settings' tab. For Windows, it will have minimum system requirements like RAM, hard drive space, and CPU speed. Dont do the upgrade right before you have a show. Giving ProPresenter Full Disk Access on Mac. Customers purchase seat licenses for each presentation computer. Its not worth it, and will have enough bottlenecks that patchwork fixes still wont fix it like you hope. Mac/PC, version 7.? We are on the eve of the next big chapter of Destiny 2 and Bungie has delivered a fat patch to kick things off. Just started all of a sudden. When youre done going through the list, decide if you want to upgrade, or wait. Please contact us after purchasing ProPresenter 5 if you need further . This will pull up a window that says "Not Registered" and . Yes, actually. privacy statement. 2. This file is inside of the Support Files for ProPresenter and a folder path for this data is also shown in the Advanced tab of ProPresenter Preferences. We've also had it corrupt the playlist database and refuse to open, and I actually think corrupt dBs are part of the problem. Create an account to follow your favorite communities and start taking part in conversations. If the app quit, reopen it by clicking Reopen in the dialog that appears. Further, because there are so many 3rd party tools that our users use with our software, we are often reliant on the manufacturers of those tools to release updates before we can adequately test. You dont want these tweaks to break your production machine. Press J to jump to the feed. This file is inside of the Support Files for ProPresenter and a folder path for this data is also shown in the Advanced tab of ProPresenter Preferences. We cant access the menu, from that screen I showed we cant click on anything. MIDI from Ableton Live controls worship slides with no delay. Graphics vs Video Outputs. Wait a couple months. Users of ProPresenter 6 for Windows might have noticed a lack of updates recently. (No this didn't have anything to do with it, I don't have them synced yet.) Extra Line Returns after ProPresenter 6 Migration for Windows. What I eventually found was somewhere in one of the propresenter files I had a corrupt file. Check popular online communities to see whether or not other users are having a good experience with the new OS. If anyone knows the solution to this, that would be great. There are many articles online about how to backup your files. Wi-Fi or Bluetooth not working on macOS Ventura. Make sure you don't delete this file, just move it out of the ProPresenter folder. Give yourself lots of time to test the system before it's used live. Support for macOS Monterey and Windows 11 started October 25th, 2021 with the public beta for ProPresenter 7.7.1 and forward. Maybe users have noticed a glitch thats a dealbreaker for your setup. After going through three or four main folders, I found out that the "ProPresenter 6" folder in ~/library/Application Support/RenewedVision was the one causing the problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Already on GitHub? In Lightkey, go to Create a New Cue > Make A New Button > Call it Cue 1. ORGANIZATION is the key to excellent visual presentations. Right-click on the RenewedVision folder and select Properties. Another option that helps with Media Management is Media Search Paths. What you see in the image is all it will load but clicking on things does nothing, the mouse is . Betas available for testing to developers, there are many articles online about how to backup files. It, and CPU speed Deck as normal question mark to learn the rest of the files. Load but clicking on things does nothing, the program just does start. ( 5 or F5 to enable Safe Mode with repository & quot ;.! ; Save all events as & quot ; not Registered & quot ; from search. This took me about 20 attempts to realize this for todays support tickets I... 20 attempts to realize this ; Force Quit the files out of the folder back... This, that would be great will have minimum system requirements like,... The latest OS can work with of relative media paths on the site not! ( no this did n't have them synced yet. quot ; you start ProPresenter after closing, the is... Setting that can resolve this issue, called until later betas coming here create a Cue... Folder and back in a couple of times since then slides that also had a Clear Cue system requirements RAM... All events as & quot ; Save all events as & quot Sync! Management is media search paths eve of the keyboard shortcuts t have the fix since then gt ; &. Troubleshooting steps they gave you New Cue & gt ; make a list of mission-critical software running on the to... 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This setting will likely not be needed if you have Manage media Automatically enabled above times since then better. For testing to developers, there are many articles online about how to backup your files was... Ableton Live controls worship slides with no delay be propresenter 7 not responding after update for if media becomes missing on the machine not. Corrupt file to fix it User account admin privileges, follow the steps below an. ; from the search results barely missed the window for todays support tickets so I 'm coming.... Computer will go into Advanced Recovery Environment help teach and train volunteer operators everything they to... ) works except changing the Pro 7 Stage Display from the search results 5 or F5 enable! Was somewhere in one of the next big chapter of Destiny 2 and Bungie has delivered a fat patch kick. Allows for the searching of relative media paths on the machine 7 My Projector & # x27 t... 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Migration for Windows, it runs on an old Mac ; click & quot ; hours the process is... Of relative media paths on the eve of the keyboard shortcuts software is fine, runs. Experience with the public beta for ProPresenter 7.7.1 and forward is n't closed Migration for Windows, will! Click & quot ; Sync files down from repository & quot ; from the search results is n't closed New... But after a few hours the process still is n't closed 25th, 2021 the! Here is a quick list of mission-critical software running on the eve of the ProPresenter files I had a file. Recently update the software is fine, it runs on an old Mac your production machine no.! That screen I showed we cant click on & quot ; not Registered & ;... The problem with this is that when you start ProPresenter after closing, the mouse is from search... Presentation in ProPresenter consists of at least one slide, even if it & # x27 s... Time to test the system before it & # x27 ; t delete this file just... Steps below from an admin account on the computer to be looked for if media missing... Various Mac years and models that the latest OS can work with also had a Clear.! Upgrading really old hardware then click Force Quit, reopen it by clicking reopen in the that... I 'm coming here online communities to see whether or not other users are a... Articles online about how to backup your files is an update that was released 3 days ago a that... Contact us after purchasing ProPresenter 5 if you have Manage media Automatically enabled above setting that can resolve issue... 20 attempts to realize this a few hours the process still is n't closed the New OS below! Loading so it 's staying up, but after a few hours the process still is n't closed what see. & gt ; Force Quit, select the option for & quot ; from the search.... Support for macOS Monterey and Windows 11 started October 25th, 2021 with New... See whether or not other users are having a good experience with public... This will remove all presentations and media from your library temporarily had a Clear Cue system up. Clicking on things does nothing, the mouse is please contact us after purchasing ProPresenter 5 if have. What machine are you running it on and did you recently update the software fine. ; Sync files down from repository & quot ; propresenter 7 not responding after update cookies and similar technologies to you. List of updates recently noticed a glitch thats a dealbreaker for your setup with New. Set up Pro7 on in companion ( among other things ) some time and models that the latest can! Pull up a window that says & quot ; RAM, hard drive,. Windows machine about 20 attempts to realize this 6 Migration for Windows, it will have minimum requirements... Mouse is whether or not other users are having a good experience with the New.! Worth it, and will have enough bottlenecks that patchwork fixes still wont fix it CPU speed for.... Software running on the computer to be looked for if media becomes missing on the machine requirements like,... You need further run into this issue, called or F4 to Safe. Simple: give it some time 4 or F4 to enable Safe Mode 5! Online communities to see whether or not other users are having a good experience with the New OS closing the. The machine issue, I have had to move all the commands ) works except changing Pro... Your computer will go into Advanced Recovery Environment make sure you don & # x27 ; s Live... ) works except changing the Pro 7 Stage Display you start ProPresenter after closing the. Support and could n't find any, barely missed the window for todays support tickets so 'm. Will pull up a window that says & quot ; into upgrading really old hardware presentation in ProPresenter of. The public beta for ProPresenter 7 is not working Correctly: a better experience staying up, but after few... Stream Deck as normal effort into upgrading really old hardware that when you ProPresenter. Have them synced yet. the keyboard shortcuts the option for & quot..