I immediately called. Terms apply. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Same thing is happening to us. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. They informed me that they do not do second estimates of damage of repair. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? It should also be noted that there is a demonstrable case of fraud here. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Get help with billing, Enterprise Plus, Reservations and more. Yes. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. The person demanded us to pay $1, 325.38 for a damage claimed. All we did was pick it up. She told me that she just received a damage claim on the van we rented. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Scam alert! The company left an official comment on this complaint. And, they said, 'Everything was good to go. I though it was fraud so I ignored it. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Q: I recently rented a car from Enterprise. The person demanded us to pay $1, 325.38 for a damage claimed. When you return the vehicle, you'll get back the 20% hold plus that extra $200. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. However, it fooled her and she was on the phone in a flash. I therefore sent them this. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Their response Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Learn more in our Cookie Policy. You would need to go to enterprise and ask for the notes for that time you rented the car. Sign in. SPONSORED CONTENT. There was NO damage and I filmed it. which covers third-party liability claims; is the chief advocacy officer for Elliott Advocacy. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Terms apply. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. She was huffing and puffing. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Reach out to your agent or the insurance claims department for details. Thanks for your email. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. 2151234567 or 215-123-4567 Learn more about rental reimbursement coverage. My wife and it recently went on a trip and rented a passenger van from Enterprise. I did not damage the vehicle. Thank you in advance for your cooperation. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. This review was chosen algorithmically as the most valued customer feedback. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . At Enterprise we focus on building your skills, your confidence, your community and your career. We have protocols and procedures just like any other workplace that we are required to follow. Access the headquarters listing for Enterprise Rent-A-Car. It looks as if you tried to appeal this to Enterprise, with no luck. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. I would agree this is still in the wild and being explored. It was logged the same day as your return and allegedly had your signature. If you have any questions regarding your responsibility, please contact. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The complaint has been investigated and resolved to the customer's satisfaction. 3.3. It was not until the weekend I received an unusual email saying there was damage to the car. So I dropped the car off. With talking to my insurance company, USAA, they declined to inspect the vehicle. Did you rent the car? . To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Press J to jump to the feed. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Enterprise began deploying these measuring systems and instructing its employees on their use. But I had no choice with my most recent visit because my Travel Department booked me with them. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Save time, money and reduce the stress of your commute. Again the next day when I was told it was all clear -NO mention of any damage.? By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Questions before, during or after your rental? After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Reach out to the rental agencies leadership through the corporate site and go from their. Was this insurance fraud, as you suspect? Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. kopj, thank you for your comments. Refer to your own auto insurance policy for details on your coverage. Refer to your own auto insurance agent for details on your coverage. I bought full coverage on the vehicle because it is always safer that way. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Experience our exotic collection. Do you have luxury cars available? If we are billing an insurance company, you may have to pay out of pocket for the difference. I write a detailed email of what Ive been going through, since April. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you! What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Just deny the claims when DRU calls you. Make sure the adjuster has a copy of the letter. You could have appealed this erroneous claim to someone higher up at Enterprise. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. 4. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Theres just one problem: There was no damage on her car. In general, the BBB West Florida branch counts over 135 complaints. Enterprises damage claim looked a little suspicious. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Life!, would be happy to look into this for you. This button displays the currently selected search type. He claims that the dates when the damage occurred did not line up with the days he rented the car. Approximately 180, or 15 percent, of those complaints were related to damage. There will be a diagram of a car where you can note where you find any dents or damage. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Carol H. Share your photos and videos with others to prove the truth of your words. Latin America & Caribbean Car Rental Locations. For fastest service, read these answers first! This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Separately, you also contacted the police and filed a report. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Heres my concern: I feel theres a completely false insurance claim being filed under my name. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. The company left an official comment on this complaint. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. In this case, Enterprise would hold $260 on the renter's card. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Such co-operation includes completion of a Vehicle Incident Report (see link below). If you have an opinion you wish to share for publication, send . This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. They requested our insurance information and asked for a form of payment for the damages. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. I call all upset and I am told they have a date stamp on documenting the incident. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Hopefully all will be worked out good. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Get more information about renting a car after an accident. The rental company should furnish you with a form where you can note the condition of the vehicle. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Enter your cell phone number and we will text you {$Name} address and phone number. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. English; Espaol; Available 24/7. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. You can get on your flight,' so I did. Enterprise customer service claims no knowledge and that there's nothing they can do. It was logged the same day as your return and allegedly had your signature. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Reach out to your agent or the insurance claims department for details. I have mailed Enterprise directly they have told me to mail you directly. The number I quote: [protected]! Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Learn more about rental reimbursement coverage. In other words, the company cant just say you damaged the vehicle without proof. Standard letter. Start of main content. ! Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. You can update your choices at any time in your settings. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. they are advising that you're liable for the erac damage. Plus Your Points is back! The only repair that was completed to the vehicle was to the rear bumper. Check with the Enterprise location you are renting from for details. Submit a complaint and get your issue resolved. If you have a claim filed against you, calling and disputing is a simple process. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. I got that email this morning. They dropped a car off to my home with no walk thru. determined that you may be negligent and therefore responsible for our damages. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. I bought full coverage on the vehicle because it is always safer that way. Damage Recovery Unit Welcome to the Damage Claim Payment Service! I needed a new vehicle so went to Morrow, GA to purchase a new car. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. loonydan42 5 yr. ago. . This is the process you need to follow. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. What would you like the company to do to fix the problem? We have not received any information back at this time. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. We got the same letter today. Enterprise dropped its claim. The claim number usually has an "E" , "X" or an "O" within it. This will surely increase the credibility of your complaint. Filing a Response I received a call back that same day and they were apologetic as to the months of frustration. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. I definitely did not return the car with hail damage, so Im very confused. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Enterprise (800) 307-6666 3. The company`s registered agent is C T CORPORATION SYSTEM . You'll learn how to be part of a team and how to succeed. We are not out to unfairly charge people. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare You could have appealed this erroneous claim to someone higher up at Enterprise. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Read the fine print and if you do not agree, dont rent. Was given back my $50.) With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I am not going through my insurance company, I have a $1000 deductible for comp. Enterprise customer service claims no knowledge and that there's nothing they can do. Distance: mi. Standard letter. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. The complaint has been investigated and resolved to the customers satisfaction. iii. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Phone number ex. Yesterday- 3/5/2021 I received pictures and email stating there was damage. Create an account to follow your favorite communities and start taking part in conversations. My mail We use our Damage Evaluator to ensure you are not charged for every little scratch. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Normal rental qualifications will apply. And reviews about Enterprise Rent-A-Car damage Recovery Unit at the phone in a flash Rights Reserved have deducted... Sent an email to Enterprises customer service claims no knowledge and that there is a leading complaint resolution on... 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Rental company should furnish you with a variety of options, invest your refund in what really...