POLY IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. To search for Poly Studio X50 specific support info, click, Poly Studio X50 Display Mounting Kit Setup Sheet, Poly Studio X50 NR (No Radio) Setup Sheet, Zoom Smart Gallery on Poly VideoOS Systems Best Practices Guide, Poly Partner Mode Administrator Guide (HTML), Poly Video Mode Administrator Guide (HTML), Poly VideoOS Configuration Parameter Reference Guide (HTML), Poly VideoOS Miracast Performance Technical Reference, Quick Tips for Poly Studio X50 and Studio X30 in Microsoft Teams Mode, Poly G7500 and Poly Studio X Family Encryption Reference Guide 3.7.0, Poly G7500 and Poly Studio X Family Privacy Guide 3.7.0, Poly Studio X Family Safety and Regulatory Notices 3.7.0, Poly VideoOS and TC8 Certificates Update 3.7.0, Poly VideoOS Offer of Source for Open Source Software 3.12.0, https://partners.poly.com/English/directory/. Please contact your point of purchase for more details. THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. Manage Settings Under Available Devices, select and pair the TC8 with your . Dialpad Meeting Rooms use the Poly Studio X30 or X50 conference room devices, and an accompanying TC8 touch controller as a Dialpad meeting room/Conference TV. Each press of the key will enter the letter assigned to that specific key. None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Denied Persons List, Unverified List, Entity List, Nonproliferation Sanctions or General Orders. Polycom default username and password (Web Adminis Polycom Username and Password.png 147 KB. Enter the following for username & password: User: admin2583. This will reboot the devices into a Microsoft Teams environment. Restore password . The unit appears to be new and I unboxed it. c)You agree that you are solely responsible for (and that The Company has no responsibility to you or to any third party for) your use of the Application, any breach of your obligations under the Terms and Conditions, and for the consequences (including any loss or damage which The Company may suffer) of any such breach. When the phone is turned on (you have roughly 6 to 8 seconds to do this step): When using a SoundPoint IP 320, 321, 330, 331, 335, 430, or 450, simultaneously press and hold the numbers 1, 3, 5, and 7 on the dial pad. These laws include restrictions on destinations, end users, and end use. Obtaining Warranty Support in Another Country. Learn More >>, Your email address will not be published. Related questions. design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective, Manual will be automatically added to "My Manuals", Initialize the Poly Studio Usb Device Using the Setup Wizard, Identifying Issues Using the Led Indicators, Set Poly Studio as the Default Audio and Video Device, Connect Poly Studio to a Bluetooth Device, Initialize the Poly Studio USB Device Using the Setup Wizard, Update the Poly Studio USB Device and the Remote Control, Pair the Poly Studio USB Device to a Bluetooth Device, Configure a Provisioning Server for Poly Studio USB Device, Export a Configuration File to Your Local System, Identifying Issues Using the LED Indicators, Factory Reset Your Poly Studio USB Device Using Polycom Companion, Pair the Bluetooth Remote Control with Poly Studio, Can't Upgrade, Reset, or Reboot Poly Studio Via Polycom Companion, Conference System Poly Studio X50 Administrator's Manual, Conference System Poly Studio P21 User Manual, Conference System Poly G7500 Administrator's Manual, Conference System Poly Studio R30 User Manual, Conference System Poly Studio R30 Beta User Manual, Conference System Poly G7500 Preparation Manual, Conference System Poly Trio 8300 User Manual, Conference System Poly Polycom RealPresence Group Series User Manual, Page 13: Connect Poly Studio To A Bluetooth Device, Page 14: Configuring Poly Studio Using Polycom Companion, Page 16: Update The Poly Studio Usb Device And The Remote Control, Page 18: Pair The Poly Studio Usb Device To A Bluetooth Device, Page 25: Configure A Provisioning Server For Poly Studio Usb Device, Page 29: Export A Configuration File To Your Local System, Page 32: Factory Reset Your Poly Studio Usb Device Using Polycom Companion, Page 34: Can't Upgrade, Reset, Or Reboot Poly Studio Via Polycom Companion. Note. When we log on, go to General Settings > Provider and select a proper provider. In the system web interface, go to Audio/Video > Audio > Audio Input. Enter the MAC address that was previously noted (not case sensitive ) and click Ok.. Poly Studio X50 Default Password Quick and Easy Solution. Required fields are marked *. Once your device successfully logs in, navigate to "General Settings" > "Provider". Continue with Recommended Cookies. Scan the QR code displayed on the monitor with your mobile device. Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period. b)The failure of The Company to exercise or enforce any right or provision of these Terms and Conditions does not constitute a waiver of such right or provision, which will still be available to The Company. It ought to be twelve characters long and resemble the string "0004F2ABCDEF.". Prepare your mobile device to scan a QR code that will display on the monitor, as it only displays for 30 seconds. Any claim under this Limited Warranty is subject to you notifying Poly or your point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period. If your system uses a TC8 device, Poly strongly recommends updating your system to 3.1.0. For HP product support, please visit the HP Customer Support site. This is paired with a Poly Studio X50. To bulk onboard or to onboard video devices to be managed by the model policies in Poly Lens, see Provisioning Video Devices. By default, Poly Studio enables the Group Framing and Speaker-Tracking function, which provides hands-free experience except for basic buttons like volume, mute, answer, and hang-up. (To navigate to the X50s settings you will need to use a USB mouse.). Turn on the Studio X50 or Studio X30 video bar. On the TC8 Tablet Login to your Zoom Account. A Microsoft Teams Room is a hardware solution that outfits your conference rooms or shared spaces to connect seamlessly to Teams meetings. Now, i can administrate something over Lens, but he does not let me login anymore from local (Webbrowser) or on the device it self. Once the X50 or X30 boots it will show an IP address on screen. If you are adding more than one rooms, click. Pressing the 1->Aa button will change the input method to the next sequential character. I'm having trouble and hoping someone can help. The Poly Studio X series was engineered for collaboration. To set up the device as a Teams Rooms System, you will need to type the devices IP address on the web browser of a device that is connected to the same network as the Poly Studio X50 and TC8. I have asked the PIC that installed the Polycom, he said, he did not set any password. Follow the on-screen instructions and sign in using the Microsoft Teams account for the Microsoft Teams Room. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. After a few moments, the meeting should pop up on your Studio X50 and TC8 devices. . poly | Support. You agree that you will not, and will not allow any third party to, (i) copy, sell, license, distribute, transfer, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Application or content that may be presented or accessed through the Application for any purpose, unless otherwise permitted, (ii) take any action to circumvent or defeat the security or content usage rules provided, deployed or enforced by any functionality (including without limitation digital rights management functionality) contained in the Application, (iii) use the Application to access, copy, transfer, transcode or retransmit content in violation of any law or third party rights, or (iv) remove, obscure, or alter The Company's or any third party's copyright notices, trademarks, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Application. Log into your X50 or X30 Video bar with a web browser to the ip address on the display. but I try Default id:-admin,password:-your system serial no, is not work.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty please refer to the applicable Poly end user license agreement or software license. It is more important than ever to enable high-quality hybrid meeting experiences. When a Poly product is replaced, the replacement product becomes your property, and the returned product becomes the property of Poly. If the default Polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following: Find and write down the MAC address (serial number) of the phone you want to reset. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from assigning Microsoft Teams Rooms license to a room, out-of-box setup, to signing into Microsoft Teams on the Poly Studio X device.Poly (Plantronics, Inc. formerly Plantronics and Polycom) creates premium audio and video products so you can have your best meeting anywhere, anytime, every time. Currently only Android based versions of the above devices are supported. Special but okey. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. Procedure 1. If you can't read the back label, you can find the . THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. ApexsIgnite for Microsoft Teams Roomsservice offering will empower your workforce to connect, collaborate, and communicate confidently and securely across boundaries. Step 4: Set up the Poly Studio X50 as a Microsoft Teams Rooms System. Voices come through crisp and clear, video feel natural, and wireless sharing content lets users collaborate without cables or pucks. See Update Device Software for directions to update the software on this device. When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. To onboard (register) a video device that has already been in use, or shipped with an version that has been updated to Poly VideoOS Software 3.2 or later. We and our partners use cookies to Store and/or access information on a device. a)These Terms and Conditions constitute the entire Agreement between you and The Company relating to the Application and govern your use of the Application, and completely replace any prior or contemporaneous agreements between you and The Company regarding the Application. No matter the size of your room or the workstyle of your team members, there is a Microsoft Teams Room device to empower your team to collaborate better. 9) Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product). For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles. The administrator password will now be 456. Poly, its employees and its agents are subject to U.S. export control laws that prohibit or restrict (i) transactions with certain parties, and (ii) the type and level of technologies and services that may be exported. I was including for a test two Poly Trio 8800 into Poly Lens. Manage Choices. I just tried it again and voila, it worked.. For the life of me, I cannot get the "call" icon (3) to . Change the Video Provider bar to Zoom Rooms. Make sure that it is properly connected to your local network and a Television or Display. Poly Studio X30 is equipped with a 4x zoom camera and four built-in microphones. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless The Company, its affiliates and their respective directors, officers, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of or accruing from your use of the Application, including your downloading, installation, or use of the Application, or your violation of these Terms and Conditions. Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance. For more information about installing, configuring, and, administering Poly/Polycom products or services, go to, Plantronics, Inc. (Poly formerly Plantronics and Polycom), 2019 Plantronics, Inc. All rights reserved. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Note: See my attachment for more detail visualization. a)YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE APPLICATION IS AT YOUR SOLE DISCRETION AND RISK AND THAT THE APPLICATION IS PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTY OF ANY KIND. Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Polys product model number. As of August 29, 2022, HP Inc. completed the acquisition of Poly. Re: Password of Local Admin has changed. The following is a general procedure that you can refer to. Connect the LAN cables to the X50 and TC8 and plug into an ethernet port that supports Power over Ethernet (PoE), or plug in to a PoE injector. In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance. The consent submitted will only be used for data processing originating from this website. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY. This happend on both devices. Open a browser and enter your Poly X30 or Poly X50 IP address in the URL bar. Ditch the PC to drive the meeting, since the Poly Video OS runs the show. Can you tell me the default username and password? . If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. To produce a T, the 8-key must be pressed only once. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSONAND IS EFFECTIVE EVEN IF YOU HAVE ADVISED POLY OR AN AUTHORIZED REPRESENTATIVE OF POLY OF THE POSSIBILITY OF ANY SUCH DAMAGES. It does go thru the startup menu after a reset . Once the X50 or X30 boots it will show an IP address on screen. To onboard (register) a video device that has already been in use, or shipped with an version that has been updated to Poly VideoOS Software 3.2 or later. This product is very suitable for groups up to 6 persons. Poly G7500, Poly Studio X50, and Poly Studio X30 Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to . The onboarding of a device with the QR code is the quickest way to bring a single device into the Poly Lens environment. The buttons must be held down for a short while before a password prompt appears. This Limited Warranty covers any defects in the materials used in the Poly product, and any defects in the workmanship during the manufacture of the Poly products. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'theinfocentric_com-medrectangle-3','ezslot_3',104,'0','0'])};__ez_fad_position('div-gpt-ad-theinfocentric_com-medrectangle-3-0'); Standard Username and Password using ObiHai Software: Some random used default password for admin and user, How to reset the Polycom admin password to default value of 456. c)THE COMPANY FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, WITH RESPECT TO THE APPLICATION. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As a portion of your workforce returns to the office, it is vital that they have a consistent experience across all the devices they use. Since March 2020, the average Teams user has increased their weekly time spent in meetings by 252% (Microsoft Work Trend Index). You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. I have performed a factory reset on the device and started over again. Ditch the PC to drive the meeting, since the Poly Video OS runs the show. If they do not automatically pair, verify that they are connected to the same network and try again. Configure a new Zoom Room for each X50 or X30 you are installing. Enter the Registration Key copied earlier, into the. Youll need the MAC address for use in later procedures, so write it down. Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. Neither you nor The Company are permitted to delegate their responsibilities or obligations under these Terms and Conditions without the prior written approval of the other party. The Poly Studio X50 and the Poly Studio X30 are great options to pull your virtual meetings into the office meeting room. Find the phones MAC address. Password: 456. Hi Disler, I remember that I had this also the first time when I connected the Trio to Lens.I have performed a factory reset on the device and started over again.Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. As of August 29, 2022, HP Inc. completed the acquisition of Poly. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. For an end user customer with a Poly product that is within the applicable Warranty Period and has a defect that is covered by this Limited Warranty, Poly will repair or replace, at its option, the Poly product if you provide notice to Poly and return the product to Poly in the manner described in this Limited Warranty. Poly offers an online system for service requests. Poly, the propeller. b)YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE DEVICE, OR OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. Password: last 6 characters of your Poly X30 or Poly X50 serial number. The default credentials are: Username: admin. Poly Studio X-series device mode does not work properly when connected to ClickShare . To get started with setting up your Poly Studio X50 Video Bar and TC8, first verify that you have all of the necessary parts and equipment to install the device. CX-30 occasionally wakes up out of ECO standby when connected to a Poly Studio X in Zoom room mode This has been fixed with the 2.10 release. b)You may not use the Application in any manner that could damage, disable, overburden, or impair the Application (or servers or networks connected to the Application), nor may you use the Application in any manner that could interfere with any other party's use and enjoyment of the Application (or servers or networks connected to the Application). By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law. FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Poly Studio X Software 3.6.0 Once your device successfully logs in, navigate to General Settings > Provider. As they initially power on, the Studio X50 and TC8 should automatically pair. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. This is case-sensitive, so all the letters need to be uppercase. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of the product. Thanks for your suggestion. With the Poly TC8 touch console, you will have the full meeting control within arm's reach. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. On your computer, open a web browser. As one of just 17 US Partners in theMicrosoft Meeting Room Partner Program, Apex Digital Solutions is trusted to help organizations achieve their hybrid work goals with Microsoft Teams Rooms. Press Cancel if you receive a starting application prompt. In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. Poly further warrants on the same terms as this Limited Warranty the repaired or replaced Poly products for the greater of: (a) ninety (90) days following the repair and/or replacement, or (b) the remainder of the original Warranty Period for the Poly product that was repaired or replaced. Page 59 Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with your G7500 system. Once you have entered the IP address into a web browser, you will be prompted to enter a username and password. To find the IP address on the TC8, just go to the devices settings and the IP address should appear under the systems information. (The X50 supports dual monitors for larger rooms, optional expansion microphones, and AUX audio in and out.). In this case, one press of this button will change the Keypad output to capital letters (A->a1). Password: In the password field, you will need to erase existing password info that is in that field and then type: admin & the last 6 digits of the MAC address from the label on the bottom of the X25 . Experience full board-room quality stereo audio, advanced camera capabilities, dual monitor support and wireless content sharing that you can fling your content onto in seconds, all in one sleek . Click General Settings > Device Management. Warranty service response times are always subject to change due to local conditions (including, without limitation, availability of parts and materials and a Poly authorized service provider). The best way to see how Junxion Technology can help your business is to schedule a consultation. Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. I am trying to set up a C60 to control a Studio X50 but I cannot sign in as administrator. Polycom device for Video Conference already installed in my office. This can also be found in the device's settings. The device should reboot. However, the Warranty Period provided in the country where the product was purchased shall apply. These Terms and Conditions will continue to apply until terminated by either you or TheCompany as set forth below. c)If any court of law, having the jurisdiction to decide on this matter, rules that any provision ofthese Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The default password is the Last 6 digits of the device's serial number. The default password for the Poly Studio USB is: Polycom12#$ After that, a new password must be created. Waiting is sometimes a solution. Username: admin. In Microsoft Teams or Outlook, create a new meeting with the location set as the new meeting room. Default id:-admin,password:-your system serial no,if you not set any password for web acsses and whenever system prompt for id and password use the same credintials. Now that you have the device set up as a Microsoft Teams Room, it is time to test to make sure that everything has been connected properly. UnfortunatelyI have made no notes of this event. "Intellectual Property Rights" means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. a)The Company grants you the non-exclusive, non-transferable, limited right and license to install and use this Application solely and exclusively for your personal use. ( web Adminis Polycom username and password a proper Provider and four built-in microphones you... And out. ) ; password: last 6 characters of your RIGHTS and try again he. Teams or Outlook, create a new Zoom Room for each X50 or X30 boots it show... Characters of your RIGHTS in order to prove the date of purchase for more.! Enter username and Password.png 147 KB when a Poly product is replaced, the meeting should pop on... 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