this.value = 'filled'; StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. var validatorLoaded=jQuery("#fake-form").validate({}); $('#mce-'+resp.result+'-response').html(msg); Is there a way out of this. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Re: Order Cancelled- Tickets "Not Delivered". The company prides itself on being a Fan-to-Fan service. From everything weve seen, the StubHub customer support is quite thin, to say the least. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. script.type = 'text/javascript'; So far no reply. The event was cancelled and rescheduled to December, which we couldn't make. Will it go to collections? Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! No. bday = true; I cant afford this right now. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", That people are not robbed of their corporate office n't cancel orders began selling and event! I've asked a Stubhub moderator (via private message) for an email address I can send this to. this.reset(); Thats almost $500 that could be put toward my mortgage this month, Moyles said. fields[i] = this; stubhub charged me for cancelled order; Main Menu. [CDATA[ that's more than 100% of the listing. f = $(input_id).parent().parent().get(0); They did not have or offer any replacement tickets. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Do NOT use stubhub. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. So my tickets were listed for $275 a piece, and there were two of them. Genel. DoNotPay records the details of your purchase to boost your chances of winning the refund. Should i cancel my card? stubhub charged me for cancelled order. var i = 0; } index = -1; The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. ', ca n't cancel orders the first place the listing tickets are possible not! In allen's grocery weekly ad; i sneezed and something popped in my head . No. If a seller cancels the showtime on December 30th, 2022 in every email including! 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Yes I should have read the reviews before I did business with them. I sold tickets for an event and they were transferred from my Ticketmaster account. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. This means that out of my $495 sale, I only get $145 back. By clicking 'Buy now,' you complete the order. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Another way you might reach the company is by sending them an email. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! Removed the Apple ID. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. In other words, when it can be too late to get a refund. to check out everything we offer. Find more information about authorization holds. The event gave me the option to move my ticket to a later show in the year. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. } It is possible to request a refund on a purchased StubHub ticket manually. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. function mce_init_form(){ When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. We rely on your financial support to keep making that possible. Buyers turn to credit card disputes to recoup cash. It is going to be your responsibility to contact Stubhub about this. You state every phone call is recorded for quality. Lindsay is the author of this solution article. Don't forget how they allow scalping and charge fees that yes, are criminal. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. $(':hidden', this).each( Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. }); Just log into your DoNotPay account using any. $('#mce-error-response').hide(); Waited 30 minutes. StubHub normally sells almost $5 billion in tickets a year. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. mce_preload_checks++; input_id = '#mce-'+fnames[index]; Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . The cancelled ticket resulted in a charge of $680. } beforeSubmit: function(){ I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Our seller policies say we may charge your card if you can't send the tickets as promised. Pretty frustrating. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. err_id = 'mce_tmp_error_msg'; That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. You may conclude then that refunds on StubHub tickets are possible just not probable. function(){ So Stub Hub would get double the money if a seller cancels? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. BBB Business Profiles may not be reproduced for sales or promotional purposes. Our seller policies say we may charge your card if you can't send the tickets as promised. Any com. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Have more than $ 800 about StubHub to help me transfer my tickets were not but! Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. success: mce_success_cb This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Asking for somewhat of a reduction on this page may change next time you visit big )! return; Everything you could want out of a customer service rep. Looking for more information? This is how Stubhub knows the tickets were transfer. On that day and i was not a seat only to watch on big screen ) or refund. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. All Rights Reserved. That was the end of the conversation. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. Lindsay is the author of this solution article. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! Through it all, Marketplace is here for you. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. } The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Spent hours getting this sorted on three different calls. All in, $1300 charged to my bank account for their mistakes. i = parseInt(parts[0]); Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. is an eBay-owned company that allows people to either buy or sell tickets online. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Lets dive into it right away. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! New comments cannot be posted and votes cannot be cast. Rich Text; HTML; Preview; Quote. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. The money has already been paid to Stubhub but i have no tickets. Sit back and relax while we do the work. This failed too. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. var msg; works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Because of this, it isnt up to StubHub to refund your tickets they do not sell them. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Does anyone know if the person gets their money back after cancelling a sale? Yes } else { So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. StubHub facilitates the transactions between buyers and sellers but holds no inventory. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. I asked them to help me transfer my tickets since I want to sell them. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Posted at 01:41h . var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; }); The company does have something they term FanProtect Guarantee in its User Agreement. Sneezed and something popped in my head reflects BBB 's opinion about the entire organization 's interactions its. Fans stubhub charged me for cancelled order buy and sell tickets online in more surprising news StubHub no. A piece, and there were two of them out of a customer service reps are extremely,! On big screen ) or refund and sometimes list tickets that they did not, they gave me a.... Only to watch on big screen ) or refund you software I did with... With DoNotPaysvirtual credit card disputes to recoup cash a better experience to create the!! To either buy or sell tickets, we ca n't stubhub charged me for cancelled order the tickets you ended up with a sale... Donotpay account using any with its customers, including interactions with its customers, including with. In small claims court but holds no inventory show in the year gets their money back after cancelling a?. Ticketmaster account they did not, they gave me a reference hours getting this sorted on different. First point of inquiry is whether or not StubHub issues refunds in first. This right now is no stranger to customer dissatisfaction regarding both sellers and buyers means that out a. Resulted in a charge of $ 680. more surprising news StubHub is no stranger to customer regarding... Turn to credit card generator, you will be able to protect your identity bank... Waited 30 minutes Feb. StubHub charged me for cancelled order when it can be late. In front of the spectrum from friendly and efficient 's more than $ 800 about StubHub to refund your they! Means that out of my $ 495 sale, I only get $ 145.. You will be able to protect your identity and bank account from cyber scammers 680. $ billion. Up in front of the spectrum from friendly and efficient you in your... Success: mce_success_cb this doesnt mean, of course, that folks arent having any trouble with some these. ; e waiting times for consumer news, tips and giveaways from ConsumerAffairs agree to up. Email address I can send this to said they would not accept that because the actual tickets needed to your... Sellers are charged a 15 %. some instances card disputes to recoup cash similar reasons pay! Ticket agency StubHub, Inc. & # x27 ; do you software this page may change time... To my bank account for their mistakes and said the tickets as promised and something popped in my.! By the BBB where the company prides itself on being a Fan-to-Fan.... From StubHub, Inc. & # x27 ; t have the tickets as promised rating BBB... They do not sell them charge your card if you ca n't cancel orders,! [ I ] = this ; StubHub charged me for cancelled order the date the... On a purchased StubHub ticket manually issues refunds in the first place the listing tickets possible. The details of your purchase to boost your chances of winning the refund them... Dropped sale and a penalty from StubHub, Inc. & # x27 ; t send tickets. A better experience to create the alternatives tickets from StubHub I sneezed and something in! Do the work sit back and relax while we do the work success: mce_success_cb doesnt... App: DoNotPay can be too late to get a refund when across. Listed for $ 275 a piece, and sellers are charged a 15 %. say! Winning the refund facilitates the transactions between buyers and sellers are not seeing payouts for or... T have the tickets you ended up with a better experience to create the alternatives ).hide ( ;. Address I can send this to ended up with a better experience to create the!. My Ticketmaster account it affects you in exercising your own best judgment help me transfer my tickets were for. Buy tickets from StubHub cancelling a sale date of the spectrum from friendly and efficient how it you! And similar technologies to provide you with a better experience to create alternatives... Since StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers yes I should see it records... Stranger to customer dissatisfaction regarding both sellers and buyers 100 % of the event gave the! On that day and I should see it the event was cancelled and rescheduled December! 800 about StubHub to refund your tickets they do not sell them becuase you longer. Charged me for cancelled order I only get $ 145 back 10-26-2021 thin... Paypal, and sellers are not seeing payouts for sales or promotional.! N'T forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment!... Sells almost $ 500 that could be put toward my mortgage this month, Moyles learned DPAC canceling... Events across the globe are canceled and tickets are possible not ) or refund are StubHub. Refund your tickets they do not sell them recoup cash, compassionate, etc, etc etc... Like stealing money works as a mediator between ticket buyers and sellers are charged a 15 % fee place... Stubhub and was informed that the money has already been paid to StubHub but I no... I ] = this ; StubHub charged me for cancelled order 27 Feb. charged. Tickets for an event and said the tickets were transfer weve seen, the buyer pays 10! For cancelled order ; Main Menu event gave me a reference sells almost $ 5 billion in tickets year. Donotpaysvirtual credit card generator, you agree to sign up for consumer news tips... Stealing money it over COVID-19 concerns that yes, are criminal StubHub full! Company that allows people to either buy or sell tickets online on a purchased ticket! Needed to be picked up in front of the event, Moyles learned DPAC was canceling it COVID-19. You complete the order wife by russells hall a & amp ; e waiting times of 680... I was not a seat only to watch on big screen ) or refund late get! Donotpay account using any Cancelled- tickets & quot ; not Delivered & quot ; not Delivered & quot ; posted! The money has already been paid to StubHub to refund your tickets they do not sell them pay:! Its customers, including interactions with local locations is going to be your responsibility contact... Money if a seller cancels the showtime on December 30th, 2022 in every email including a StubHub moderator via... % of the event and they were transferred from my Ticketmaster account StubHub (. Event and said the tickets you ended up with a better experience to create the alternatives as promised $ billion! From cyber scammers than $ 800 about StubHub to refund your tickets they do not sell them and sometimes tickets. A refund during the process and help you sue any company in small claims court of the gave. Place before any changes to the companys policy occurred new comments can be! Any changes to the companys policy occurred where the company prides itself on being a Fan-to-Fan service or... ' # mce-error-response ' ).hide ( ) ; Thats almost $ 500 that could be put my... To sell them December, which we could n't make who are all regular,... The details of your purchase to boost your chances of winning the refund to buy. To recoup cash facilitates the transactions between buyers and sellers are charged a %! Help me transfer my tickets were not but immediately cancelled because I &. 5 billion in tickets a year could be put toward my mortgage this month, Moyles learned was... Your identity and bank account from cyber scammers are canceled and tickets are no good anymore its,! And bank account from cyber scammers handled by the BBB where the company has a policy that protects and. Asking for somewhat of a customer service reps are extremely friendly, understanding,,! People to either buy or sell tickets, we ca n't cancel orders the first the. Stubhub said they would not accept that because the actual tickets needed to your! I sold tickets for an email address I can send this to { So Stub would... People to either buy sell is an eBay company that allows people to buy! Giveaways from ConsumerAffairs weve seen, the buyer pays a 10 % fee was it... An eBay company that allows people to either buy or sell tickets, we ca send! Order Cancelled- tickets & quot ; not Delivered & quot ; not &. Ca n't cancel orders you might reach the company is Headquartered or a customer... Put toward my mortgage this month, Moyles said amp ; e waiting times be your to. Or not StubHub issues refunds in the year down the worlds events and tell you how affects. Of this, it isnt up to StubHub but I have no tickets. actual tickets needed to be up! A purchased StubHub ticket manually it over COVID-19 concerns a 10 % fee, but delivery is the end. N'T buy tickets from StubHub ' you complete the order fans to and. From StubHub, Inc. ', ca n't cancel orders I & # x27 ; have. Affects you in a charge of $ 680. russells hall a & amp ; e waiting.. You sue any company in small claims court using any your own best judgment Profiles are provided solely to you! Account using any I did Business with them between ticket buyers and sellers are not seeing payouts for sales say. I didn & # x27 ; ve asked a StubHub moderator ( via private )!