*Synology Secure SignIn is recommended. * You will proceed with the Chinese phone number verification in the next step. Starting from issue diagnostics, Synology will work with you along the way to help. Synology warranty extension services for UAE. comments sorted by Best Top New Controversial Q&A Add a Comment . 3.4.1 General Replacement Service. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : No, your warranty is effective from the original date of purchase and region where you bought it from. 1 You will need to present the receipt or invoice as proof of purchase. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. (Only applicable to the Customer purchasing Extended Warranty Plus) This service will offer direct and advanced replacement services. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. 2 Year Warranty: Means 2 Year straight replacement. #server, #servers, #servers-general-discussion, #service. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. If you didn't receive the code, please check your spam folder. We offer a tech refresh for older devices. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. 5.8 Severability. Your warranty typically starts on the date you purchased your Synology product. How to I check if it is still under warranty? Please create a password for your Synology Account first. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. The hardware warranty lasts from three to five years depending on the model. Seagate Service Centers Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Do I need to register my product for warranty? All Rights Reserved. May I replace my defective NAS with different model? Click the CC icon, and then select the preferred language. Showroom number 11, Dr. Fernandes Building We recommend you to back up the important data periodically. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Product Registration and Extended Warranty. On April 7th, Synology announced a new service called Extended Warranty Plus. Check Standard Warranty. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Purchasing an extension can stretch . If your Synology is out of capacity, we can help. Al Ghubaiba ( Green Line). You will need to present the receipt or invoice as proof of purchase. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. This might take a few minutes. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Full: Firmware and software updates will be continuously provided. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. We also suggest performance improvements, such as increasing RAM and caching, etc. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Find the add-on packages available in Package Center. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Rely on up to five years of Synology-certified support.2. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. PO BOX 242534 , Dubai. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. The table below provides you an overview of the current support status of all our products and accessories. Product Warranty: Miss-handled, physically damaged or burned products are not covered under warranty. Slide to complete the puzzle . A 6-digit verification code was sent to . Reach Out to Us Get technical support or send us an inquiry. You may see our New Product at Product Support Status. Find Your Product Manual and Datasheet Select your model to get its relevant documents. Slide to complete the puzzle * Use 8 or more characters . The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. It is the customers sole responsibility to make backup copies of data. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Does the warranty period start over after repair or replacement? (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Check your email A 6-digit verification code was sent to . You can check how long the warranty is on each model HERE. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Verification code. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. 5.7 Export Restrictions. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Khalid Bin Waleed Street, Bur Dubai. Find the add-on packages available in Package Center. We will then advise you on the process for your device. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . This will launch a dedicated Extended Warranty Plus page that will lead you into the process. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. 5.10 Extended Warranty Plus Service Payment and Termination. Synologys Limited Product Warranty applies to the extended warranty period. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Limited: Only security updates will be provided. Your phone number was verified successfully. 3 Loosen the screws that secure the fan on the back cover as shown below. Check your email A 6-digit verification code was sent to . The table below provides you an overview of the current support status of all our products and accessories. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. If you didn't receive the code, please check your spam folder. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Synology's Limited Product Warranty applies to the extended warranty period. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Continue to complete the settings now. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. This service will offer direct and advanced replacement services. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. The table below provides you an overview of the current support status of all our products and accessories. The price for this service will be calculated based on the model and the region you register it for. All your data are stored on Synology Account China Site (account.synology.cn) now. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Discontinued: The product is no longer manufactured. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Synology devices are engineered with quality components and built to last. Create an account to follow your favorite communities and start taking part in conversations. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Find and manage your purchase history, add-on licenses, and remote access information. The hardware repair/replacement services are subject to the availability of replacement materials and components. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Refer to the Product Phases section in Synology Security White Paper for details. Extended Warranty Plus is bound to the product it has been registered for. Copyright 2023 Synology Inc. All rights reserved. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. 4 comments. Please enter the code below to proceed. Purchasing an extension can stretch . Out of warranty products or gray marketed products support will be charged as per required workload. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 3.4.2 Extended Warranty Plus Service. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. . Timing YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Find the documents and files for your Synology product. Your location was changed successfully. Open the app and tap the number to approve the sign-in. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Export Administration Regulations. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Does Synology provide warranty for software/firmware bundled with NAS? (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. While trying to add a DDNS, I see I need to have a Synology.me account. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. 5 Enhanced security with an optional two-step authentication* to keep your information safe. On April 7th, Synology announced a new service called Extended Warranty Plus. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Create an account to follow your favorite communities and start taking part in conversations. Stay up to date! It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Added on Aug 22 2011. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Limited: Only security updates will be provided. 4.1 Force Majeure. Product Name Find your Synology product Product Availability Generally Available Enjoy our services! Copyright 2023 Synology Inc. All rights reserved. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Serial number. (a) "Products" refer to New Products or Refurbished Products. Generally Available: The product is still in production and available through retail channels or partners. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees.