Objective: Increase understanding of consumer behavior. WebLets take a look at 10 excellent examples of procurement OKRs that encapsulate the responsibilities of the procurement department, and also certain KPIs and metrics that must be kept in mind while setting targets and outlining initiatives for procurement. OKRs for admin and ops often focus on improving efficiency and saving money. To help set effective executive-level goals, here are some OKR examples for CEOs you can refer to. WebLets take a look at 10 excellent examples of procurement OKRs that encapsulate the responsibilities of the procurement department, and also certain KPIs and metrics that must be kept in mind while setting targets and outlining initiatives for procurement. And when youre able tofocuson theobjective, you can fullycommitto it. Streamline operations and scale with confidence. Work smarter and more efficiently by sharing information across platforms. OKRs for support and customer service frequently aim to speed customers on their way to using the product or service, and to win high satisfaction ratings from customers. Cybersecurity: It is the protection of computer systems and networks from information disclosure, theft of or damage to their hardware, software, or electronic data, as well as from the disruption or misdirection of the services they provide. KEY RESULT:Increase close rate from 22% to 27%. Introduced and popularized in the 1970s at Intel, it has since spread throughout technology companies as a way to help employees understand and be engaged in an enterprise's charter. Objective: Deliver a design for the drawing wizard. OKRs (Objectives and Key Results) is a methodology for goal setting where an objective outlines the desired outcome and is supported by 3-5 quantifiable and measurable key results to achieve that outcome. kr1. Key results (KRs) are specific, measurable, and time-bound. HR OKR examples for Recruiting Objective: Create the A-Team Key results: Hire 5 A-class engineers this quarter Increase the quality of hire from 30% to 60% Maintain cost per hire at $4,000 Objective: Make recruiting great Key results: Increase employee retention rate from 80% to 95% Increase in hiring manager satisfaction from Therefore, OKRs are considered team OKRs not individual OKRs. Key Result: Grow NPS score from 7 to 8. Objective: Gain real-time insight into business IT operations. Quickly automate repetitive tasks and processes. Objective: Attain highest-ever employee satisfaction score. Introduction Despite the pandemic and the unrest faced by the world since 2020 life goes on as businesses change priorities Read more, The Telecom industry across the world faces significant challenges due to high competitions, technological revamps at very short frequencies and Read more, Healthcare is an act of providing organized treatment and medical attention to a community or an Individual. Objective: Improve the user onboarding process. Objective: Improve our brand presence through media channels to strengthen brand as a leader. This is why writing effective OKRs is important to understand how their daily work and performance impact the bigger picture. Smartsheet Contributor This is also an opportunity for employees to learn about big and small wins from different departments too. Objective: Improve the support experience. Where do we start? Visit our Help Center for support. Package your entire business program or project into a WorkApp in minutes. Pay 100% carbon offset for calculated carbon dioxide emissions. HR Compliance OKR Examples Objective 1: Ensure effective compliance in the workplace Key Results: KR1: Research 5 HR software options with built-in compliance safeguards and select one to start using KR2: Perform an HR compliance audit on 5 main areas KR3: Resolve 90% of HR compliance-related complaints within 48 According to the MIT Sloan Management Review article With Goals, FAST Beats SMART, Our experience working with companies suggests that relying exclusively on quantitative measures is neither necessary nor optimal. The following OKR for a law office describes goals to help promote and build the business. the difference between OKRs and SMART goals, read this article comparing the difference between the two. Pay 100% carbon offset for calculated carbon dioxide emissions. OBJECTIVE: Generate new bookings pipeline, OBJECTIVE: Recruit World-Class A-Players for Our Sales Team, OBJECTIVE: Develop Our Reps into the Best Sales Team in the Industry, OBJECTIVE: Grow Our Sales in the Central region, OBJECTIVE: Improve Sales in South America, OBJECTIVE: Implement SDR social selling process, OBJECTIVE: Grow Our Upsell and Cross-sell, OBJECTIVE: Enable Our Sales to Be More Successful, OBJECTIVE: Improve our Sales Analytics Process, OBJECTIVE: Grow Sales Through our Channel Partner, OBJECTIVE: Create an Exceptional Corporate Culture / Delight Our Employees, OBJECTIVE: Improve Our Employee Retention, OBJECTIVE: Improve Our Employee Engagement and Satisfaction Score, OBJECTIVE: Make All of Our Managers More Effective and Successful, OBJECTIVE: Complete Our Employee Reviews Efficiently and on Time, OBJECTIVE: Transition to Ongoing Performance Management, OBJECTIVE: Launch the New Product Architecture, OBJECTIVE: Build a World-Class Engineering Team, OBJECTIVE: Drive Quality for Features in Our New Release, OBJECTIVE: Improve the Email Delivery Architecture, OBJECTIVE: Launch a high-quality Product Beta, OBJECTIVE: Launch the New Product Successfully, OBJECTIVE: Be Proactive with Customer Success, OBJECTIVE: Deliver a World-Class Customer Support Experience, OBJECTIVE: Ensure Customer Support is a High-Performance Team, OBJECTIVE: Implement a Scalable Customer Support Process, OBJECTIVE: Track All Critical Support Metrics, OBJECTIVE: Improve our Annual Budgeting Process, OBJECTIVE: Improve our Financial Reporting Process, OBJECTIVE: Improve our IT and Infrastructure, Win 1,000 deals worth $10M in bookings by 12/31/17, Generate 50,000 marketing qualified leads, Reduce churn to <5% annually through customer success, Roll out a continuous two-way feedback loop via weekly surveys, Maintain an average employee satisfaction score of 8 or higher, Create & launch new mentorship program by the end of Q3, Develop 15 customer case studies by 4/30/17, Secure an award at an industry conference, Hit company global sales target of $100 Million in Sales, Achieve 100% year-to-year sales growth in the EMEA geography, Increase the company average deal size by 30% (with upsells), Reduce churn to less than 5% annually (via Customer Success), Interview 20 customers per month and get feedback, Launch an ongoing 2-way closed-loop feedback process, Achieve a weekly Employee Satisfaction / Pulse Score of 8+, Celebrate small wins and any type of progress every single week, CEO and SVPs to launch a monthly all-hands Town Hall and open Q&A meeting, Win a Best Product of the Year award at the industry conference, Generate Net-New Unique leads via Account-Based Marketing, Improve our new marketing automation process, Reduce the Customer Acquisition Costs by 20% in Q3, Build a new top-down and bottom-up Excel model to analyze the ROI, Document and implement the new ABM process, Do 2 weekly alignment meetings with the SDR team, Do 1 weekly alignment meeting with SDR team managers, Generate 20% of closed-won sales via ABM efforts in Q4, Improve conversions on Landing Pages by 10% in Q2, Get 10 new inbound links from relevant websites, Improve our internal on-page optimization, Finalize and launch 1 newsletter per month, Have 30 media calls/meetings by end of Q1, Have 15 calls/meetings with key industry influencers, Secure 2 speaking spots at the Annual Industry conference, Do 2 analyst calls - provide the new product launch update, Create a Customer Community Strategy based on best practices, Publish 60 articles during the quarter and get 6,000+ page visits, Get 30% of our customers to participate in the community, Reach out to 12 industry experts and thought leaders in Q1, Interview them and publish the interview articles on our community site, Research and publish the Industry Report & Infographics for the community, Finish all the new product website updates, Work with PR to provide technical product specs, Give an exclusive pre-launch update to customers and partners, Finalize product datasheets, feature briefs and sales enablement info, Publish 5 new partner-focused whitepapers by Q1, Launch 7 webinars to educate our partners, Do a 5-city Lunch & Learn event for partners, Keep pipeline above 5x of quota to ensure a 20% Win Rate, Hire 5 new Sales Managers by the end of January, Maintain a 4:1 onsite "Interview Offer" ratio, Ensure we do regular sales coaching every week, Bring in the new sales training company to improve our training, Do regular monthly anonymous surveys of SDRs and AEs and get their feedback, Develop relationships with 50 new targets or named accounts, Onboard 10 new resellers that focus on the Central region, Offer extra kicker to AEs to achieve 120% focusing on the Central region, Implement a new sales training program for our South American team, Receive 5-star reviews from our customers who will serve as references, Bring in $50,000 in bookings by end of Q3, Increase upsell and cross-sell revenue by 40%, Have regular weekly alignment meetings with Customer Success, Ensure we update our new sales technology stack, Implement the new process for measuring Outbound vs. Inbound, Revise all the email sequences and upload it into the new sales messaging tool, Update the CRM based on the new sales pipeline review process, Help the VP of Sales with the new data to finalize the new compensation plan, Implement a sales analytics and Business Intelligence platform, Set up sales cycle and average deal size triggers to email our VP of Sales, Review Sales Activity metrics and send a weekly summary to the team, Review Sales Pipeline metrics and send a weekly summary to the team, Review retrospective Sales Results metrics and send a weekly summary to the team, Recruit 30 new channel partners in Eastern, Central and Western geographies, Finalize the new 20% channel sales promotion for Q3, Implement the new channel partner website section, Improve the channel partner onboarding process and documents, Create clarity of all departments and teams via clear OKR goals, Celebrate "small wins" and any type of progress every single week, CEO and SVPs to launch a monthly Town Hall with Open Q&A, Improve our 2-way closed-loop feedback and ongoing performance management process, Improve our employee engagement score and employee satisfaction to 8 or above, Survey employees monthly on how to make our company an even better place to work, Assess if we are paying salaries and benefits at market rates, Offer our employees a $500 reward for referrals of A-Players whom we hire, Hire 25 new employees this quarter for the 5 requesting departments, Survey interviewees after each interview process and get feedback, Ensure every manager company-wide is doing an ongoing, 2-way feedback loop, Survey employees using a Pulse (Employee Satisfaction Index) weekly, Ensure we are setting clarity of work with goals to boost engagement, Provide consistent training to managers on how to manage effectively, Ensure every manager is doing regular 1-on-1 meetings with 2-way feedback, Do monthly anonymous employee surveys to get feedback on managerial effectiveness, Survey our employees on how they like our new ongoing performance process, Collect all performance review notes from our 30 front-line managers, Announce the transition from the outdated annual performance review process, Implement the ongoing 2-way closed-loop feedback with lite check-ins, Announce new annual reviews to serve as a summary for the ongoing process, Have engineering team contribute X story points, Upgrade our database and complete data migration, Offer a $500 reward for referrals to A-Players, Hire 5 referred engineers with exceptional references by end of Q2, Maintain a 4:1 onsite "Interview Hire" ratio, Implement the new QA automation tool and process, Ensure no more than 1 critical bug reported in Q3, Ship the new architecture docs to all internal teams, Conduct 30 customer development interviews, Review 10 usage videos via UserTesting.com and summarize it internally, Do 2 training sessions on the new product for Marketing and Sales teams, Help Product Marketing by reviewing their technical spec documents, Interview 50 prospective customers and get their initial feedback, Get usability score above 8/10 on UX mockups from 20 prospective customers, Specify 5 elements in UX mockups to increase product's usage engagement, Get internal feedback score of 10/10 from the sales team, Be proactive in assessing our drops in account usage or at-risk usage, Apply Best Practices to ensure we have NPS score of 8 and above, Implement a Customer Success platform to track customer health, Reach out to customers who appear to be at-risk, Achieve a CSAT of 90%+ for all Tier-1 tickets, Resolve 95% of Tier-2 support tickets in under 24 hours, Each support rep to maintain a personal CSAT of 95% or more, Maintain a weekly Support group ESI/Pulse score of 8 or greater, Finalize resource allocation with the VP of Support, Promote 2 customer support reps to managers, Implement our new customer support platform, Updated 30 "How-To" articles on the Knowledge Base, Track and report on Number of New Tickets to Resolved Tickets, Track and report on Average Resolution Time, Track and report on Top 10 Customers by Active Tickets, Have a meeting with every VP about the new process, Review everyone's budget proposals before mid-Q3, Implement the cloud-based version of QuickBooks, Ensure we close our financials within 2 weeks of a quarter, Implement the new cloud backup system and process, Improve internal IT satisfaction and response time. However, depending on your circumstances, a qualitative achievement may represent a considerable step forward for the business. Sales OKR Examples Example Objective #1 Improve our sales performance across the whole team. Browse our OKR examples library below, and feel free to use any examples as a jumpstart to your team OKRs! kr3. WebCompliance OKRs example for HR Ensure effective compliance in the workplace Test 5 HR software options with built-in compliance safeguards and select the one to start using options 5 0 Perform an HR compliance audit on 6 main areas areas 6 0 Resolve 90% of HR compliance related complaints within 48 hours % 90 0 Need a simple online tool for Create a seamless customer experience, regardless of the channel of engagement. Because aligning and cascading OKRs can be very confusing, we recommend OKRs are thought of as company-wide efforts where different functional teams champion the objectives and own the key results. When youset OKRs, youre limiting your focus tospecificobjectives andkey results. Objective: Refine the tier support system. If your KRs include words like maintain, strive, continue to, or participate, these are activities, not key results. Executive Office Operations OKR Examples Grow and align the entire organization through monthly company meetings Create 5-7 monthly topics for high-level transparency Collect 10-15 post-meeting surveys for evaluation Increase participation rate from 70% to 90% Bonus: See how Spekit uses ClickUp to track quarterly OKRs! Objective: Gain 15 percent more conversions from new e-book. Objective: Provide exceptional customer support. No-code required. The resulting department, team, and individual OKRs must be aligned with, in support of, and contribute to the top company priorities. Supply Chain and shipping infrastructure 100% zero waste. Too often, we feel pressure from our individual and work goals, leaving us mentally and physically drained by days end. Design OKRs can cover such matters as training and employee engagement, as well as design goals. WebCompliance OKRs example for HR Ensure effective compliance in the workplace Test 5 HR software options with built-in compliance safeguards and select the one to start using options 5 0 Perform an HR compliance audit on 6 main areas areas 6 0 Resolve 90% of HR compliance related complaints within 48 hours % 90 0 Need a simple online tool for Building such OKRs helps teams to foresee threats and diagnose solutions to protect the security policy stigma of the organization. Objective: Develop a stellar briefing and presentation package. As an example, your Internal Audit team knows that the audits you add to your audit plan in January may not be as relevant as you approach the end of that audit plan year. Therefore, its critically important to make sure youre setting CEO-level goals effectively. Examples of OKRs for the HR Team HR Objective 1: Select 40 new franchise candidates by March Key Results: Receive 500 resumes before January Select 60 interview candidates by February Choose 40 of the interviewees before March Examples of OKRs for the Training Team: Training team Objective 2: Train 30 of them by June Key WebCompliance OKRs example for HR Ensure effective compliance in the workplace Test 5 HR software options with built-in compliance safeguards and select the one to start using options 5 0 Perform an HR compliance audit on 6 main areas areas 6 0 Resolve 90% of HR compliance related complaints within 48 hours % 90 0 Need a simple online tool for This evidence must be verifiable and accessible. KEY RESULT:Increase scheduled calls per sales rep from 3 per week to 6 per week. As an example, your Internal Audit team knows that the audits you add to your audit plan in January may not be as relevant as you approach the end of that audit plan year. to define and restrict access to the same, KR 1 : Reduce the number of tailgating incidents from 5 to 0 per month, KR 2 : Improve response efficiency by reducing the average emergency response time from 10 mins to 5 mins, KR 3 : Reduce the time taken to deactivate former employee credentials from 24 hours to 4 hours, Reduce the number of tailgating incidents from 5 to 0 per month, Improve response efficiency by reducing the average emergency response time from 10 mins to 5 mins, Reduce the time taken to deactivate former employee credentials from 24 hours to 4 hours, Risk Management: It is the process of identifying, assessing and controlling threats to an organizations capital and earnings. Also, cross-functional team OKRs are the best. Individual OKR examples Objective: Shock my boss with productivity Key results: Increase weekly production by 15% Implement email organizational system Delegate 50% of administrative tasks to administrative team Objective: Contribute meaningfully to the company Key results: Respond to bi-monthly employee surveys Get actionable news, articles, reports, and release notes. 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Learn how the Smartsheet platform for dynamic work offers a robust set of capabilities to empower everyone to manage projects, automate workflows, and rapidly build solutions at scale. The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. This way, all theteamhas tofocuson is tackling those 8 key results throughout the year! Move faster with templates, integrations, and more. Sorry, there were no results found for . Companies should use an employee communication platform available on both mobile and desktop to meet the needs of a hybrid workforce. kr4. Anti-Spam Management: It refers to the use of any software, hardware or process to block spam from entering a system. If youre trying to help your team focus on the most important work, automate progress reporting, and get to the goal faster, check outClickUp. WebOKR Examples: Content Marketing Objective: Build an engaging blog with high quality content Key Result 1: Increase blog traffic by 20% Key Result 2: Increase dwell time by 30% Key Result 3: Reduce bounce rate by 15% Advertising / Demand Generation Objective: Increase effectiveness of our Google Ads To learn more about the fundamentals of OKRs, check out our detailed post on OKRs. Find tutorials, help articles & webinars. Before we dive into how to create OKRs, lets walk through the difference between objectives, key results, and tasks. KEY RESULT:Maintain a sales pipeline of qualified leads valued at least $500K quarterly. See how our customers are building and benefiting. But I think it's critically important to go with a reasonable number like, three objectives and no more than four or five KRs for each of those objectives.". Key Result: Grow social media followers from 50,000 to 75,000. OKRs can fail for several different reasons, but the most common factors include: OKRs are most effective when aligned with your organizations strategic direction and 3-year roadmap. (Hint: this is where youll convert good OKRs to effective OKRs! Find the best project team and forecast resourcing needs. The OKRs methodology is a system for setting, cascading and communicating goals throughout your company. Objective: Attain highest-ever employee satisfaction score. In one sentence: You complete a set of key results to achieve your objective. WebAn OKR is a popular management strategy that defines objectives and tracks results. Manage campaigns, resources, and creative at scale. Improve information management procedures by the end of [quarter and year], Launch a successful and exciting company swag program for office and remote employees, Implement a successful online conference room reservation system by [quarter and year], Streamline all departmental operation requests into ticketing system for management and tracking, Implement a purchasing management process, Maintain accurate record-keeping at all times, Strengthen the communication for employee policy updates, Offer development programs to help all team members reach their career goals, Align internal department communications, Deliver on strategic initiatives and activities, Successfully launch podcast campaign in [year and quarter], Improve customer retention and customer lifetime value (CLV). Marketing OKRs often center on increasing views, impressions, leads, or signups, and on creating new content. kr2. Key Result: Grow NPS score from 7 to 8. Objective: Optimize the annual budgeting process. Butwhydo they use it? OKRs help establish boundaries and encourage us to say no when asked to pursue the wrong things. Get answers to common questions or open up a support case. (If everyone answers differently, this means the objective is not aligning). OBJECTIVE: Strengthen our corporate culture, OBJECTIVE: Successfully launch our new product by the end of Q2. KEY RESULT:Increase scheduled calls per sales rep from 3 per week to 6 per week. Objectives describe what you want to achieve; key results describe how you know you've met them. Find answers, learn best practices, or ask a question. IT Security Expense to IT Asset Value Ratio A benchmark of total IT security expenditure related to the total value of IT resources under management. With public relations OKRs, the goal is to increase exposure of the product or service. Key Result: Grow NPS score from 7 to 8. Retain our hard-earned customers, reducing churn where factors are in our control. kr4. Aim for quarterly instead of annual objectives to manage targets easier, Encourage your teams to send you their prioritized list of problems and issues, Does the written objective leave no room for interpretation? Objective: Increase the popularity of company product (yogurt). kr4. It helps create alignment and engagement around measurable goals. Instead, start each Key Result with an action verb and continue the sentence with a description of what will be delivered with evidence of completion. Each key result is time-bound, specific, and includes a number, The teams should design and write the key resultsnot senior leadership. You can also createcompany wide OKRs wherethewholeorganizationcommits to the same goals, like thecompanys mission. Key Results can be either quantifiable performance measures or deliverables (effort or projects). A procurement process is a series of steps Read more, Learn how Profit can help your organization, Integrate easily with all your favorite apps. Maximize your resources and reduce overhead. Using OKRs will definitely put an organization on track and help to measure the distance (key results) that the organization needs to progress ahead to reach the target. Access eLearning, Instructor-led training, and certification. According to John Doerr, author of Measure What Matters, with Key Results, this isnt meant to encompass everything thats happening but only those things that make a truly meaningful difference.. Objectives are qualitative, whereas key results are quantitative (measurable) and time-bound. Patch Management: It is the process of distributing and applying updates to applications. Objective: Raise professional artist awareness of the new masking product. Pay 100% carbon offset for calculated carbon dioxide emissions. Deliver project consistency and visibility at scale. Improve current application performance levels. KR: Double employee Check out our full post on the ultimate guide to OKRs here! Increase the quality of our outbound sales approach. When appropriately used, teams can meet todays goals while progressing for tomorrows challenges. It helps create alignment and engagement around measurable goals. KEY RESULT:Increase close rate from 22% to 27%. WebAnd 45 Examples of Great OKRs What is the OKR methodology? People, resources, and schedules are rearranged to ensure they get done. KR: Double employee In this article, youll learn about the importance of setting OKRs and find an extensive list of OKR samples and examples for a range of businesses, as well as for individual departments. to rely on employees to ask what it means. Deliver results faster with Smartsheet Gov. What are the key metrics that will indicate success for the objective? Objectives are supported by key results which benchmarks and monitors how we achieve the objective. Books sharing our OKR expertise, ideas and insights, Find the Most Effective KPIs for your business, Collection of OKR examples for your business, Discover current trends and expert insights, Kick start your okr implementation right away, Outlined feature updates from our last releases, 10 Great OKR Examples of Telecom Services OKRs. OKRs encourage you to focus on accomplishing a few milestones you should aim to have no more than three to five corporate objectives, with no more than five key results for each objective. Boundaries and encourage us to say no when asked to pursue the wrong things, read this comparing! Krs ) are specific, measurable, and time-bound is tackling those 8 key results are quantitative measurable. Success for the objective means the objective use an employee communication platform available on both mobile and desktop to the. Check out our full post on the ultimate guide to OKRs here setting, cascading and communicating goals throughout company! 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To help set effective executive-level goals, read this article comparing the difference between the two Improve our brand through! Help promote and build the business brand presence through media channels to strengthen brand as a leader strive continue! Are supported by key results describe how compliance okr examples know you 've met.... For CEOs you can refer to and tasks and includes a number, the goal to...