These programs apply to tours departing October 1, 2022 or later. UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. Your password has been sent to the specified email address. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. The communication from EF Tours its grossly nonexistent and generic. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. Careers at EF. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. With our EF Parent Ambassador Program, we'll connect you with a fellow parent who has "been there, done that" and can help answer any questions you may have about your traveler's upcoming tour. With respect to California citizens it is our intent to file a California class only class action against the EF Defendants in a California state court after first giving the EF Defendants an additional opportunity to comply with the particular California consumer protection state law which we continue to believe governs the impropriety of the EF Defendants misconduct insofar as California citizens are concerned. They also facilitate communication between travelers and families in the event of an emergency at home. Individual Coverage This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. NEW YORK Kiss announced the final shows of its last tour: The band's rockers plan to hang up their platform boots after two back-to-back shows at Madison Square Garden in New York at the end . I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. EF claims that they are the least expensiveYou get what you pay for. She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. al. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. 321. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. Meet your people They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). We would like a refund of cash to use for real educational purposes. Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . By using this website you agree to our Cookies Policy. It has been no surprise that management NEVER called. Read our Newswire Disclaimer. Desired outcome: I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. UPDATE ON EF CASES AS OF 2:00 PM PDST SEPTEMBER 22, 2021. I was just on an EF tour to Portugal and I can honestly say it was horrible. 2. Safety First Program After about a year and a couple of months of planning, we FINALLY received our travel dates. I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group 2. That's when we found out it would be around $800 to cancel. I called to see if they would at least just do $1000 for both kids and they told me no. I would like a refund, minus my travel protection plan please. v. EF Institute for Cultural Exchange, Inc., et. Rather than refund the trips they chose to wait to see if they can recoup their money. I am outraged and helpless. Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. Why would I need to do the work for them? Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. On May 1st I lost my job and we immediately contacted Ef Tours to cancel. Protection for your belongings I purchased piece of mind cancelation at the very beginning of the trip that allows for a full refund. We have decided to not travel in the US. My daughter was extremely disappointed, as she had always wanted to see Paris. If you wanted a refund, there was a fee. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. Date: Tue, Jun 28, 2022, 9:41 AM EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Peace of Mind Program I feel like everything was rushed. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now Filed: March 17, 2020 3:20-cv-00508-GPC-BLM. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. I am out of $4,200.00, what is EF Tours out of??? I am self employed so I had to send a letter stating that my business went under and this had created a hardship. This will not work for many reasons, first I we are most likely moving. My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). Purchase was completed prior to pandemic..tour to Italy. Trip delay coverage Wife and daughter were planning to go on a trip to Italy in over a year. (EF SWISS Immunity Clause). It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. A freaky feel to it. Read more here: Camp Lejeune Lawsuit Claims. Best Day Ever: Tokyo Some of it was just bad luck however I feel like most of it was EF tours being lazy and not trying to help make the experience the best that it could have been. Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. Look, you can create any sort of rule book you like, but if we think it's misleading (and if I can't make it out how can I expect my clients to make it out) then some motion practice is going to be necessary to qualify exactly what putative class members are being asked to give up when they elect an option. The defendants knew it would not be realistically possible for students to reschedule their tours in light of a public health emergency and they would likely lose some or all of their pre-paid deposit. EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. they won't, in any way, help you book your return trips to stay together as a family. Sadly, this was not the case. Now I've fought this as much as I could. On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. First, we never knew we had this insurance policy (which is non refundable). will be amended to plead violations of Massachusetts consumer protection law. But their ads sure reflect diversity! SCUMBAGS!!!!! All Rights Reserved | Website Design by LunaGraphica, California Rules of Professional Conduct, Rule 7.3(c). The trip was rescheduled for August and was later. Now she is moving on to college. In Houston we were all split up and my daughter's peers were on flights that were cancelled. I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. 1. The reviews of the food were always " not enough food and mediocre food". Only the EF Go Ahead Tours allow alcohol for adult travelers. The Global Travel Protection Plus plan must be purchased when you book your tour. 1. We left at 5am for a new route to Houston, Miami, then Quito, told we would miss one day in Ecuador now to to flight schedule. If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. When something goes wrong, you thing you are covered. Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. Emergency evacuation coverages These unconscionable provisions include, but are not limited to, the following : I [the United States consumer] agree to release EF [SWISS] from, and agree not to sue [EF SWISS] for, any and all claims of any nature related in any manner to my participation in an EF-sponsored tour including, but not limited to, claims for negligence, breach of contract, breach of express or implied warranties, negligence or wrongful death, or any statutorily based claim. I finally reached an emergency contact at EF and was told to stay on our flights. Thank you, their futures. Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. Company never sent update on requirements for product and refuse to provide full refund. This company is a scam. The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". We only got a partial refund My son was scheduled to go to spain April 2 2020. EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. Dedicated Tour Director. ", Even later on April 24, 2020, William McGrane wrote to Richard Schirtzer:"Are you actually going to offer to pay our clients some money through us and are we going to have a problem with a signed agreement that their accepting cash is without prejudice etc.? We also were traveling to all the countries during the world cup. My son didn't create this problem, and it's not his fault. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. What can we do with this company? My son and I were scheduled to go to Berlin, Budapest, Krakow and Prague July 2020. I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! EF Institute for Cultural Exchange, Inc. - Class Action Lawsuits . Thank you for your email! UK prioritizing Ukraine people over my Tourist VISA. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. Your Group Leader may choose from the following options: Terms & Conditions This whole company should be shut down. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. I can supply all correspondence that my group coordinator had. In what universe is this considered acceptable?!?!?!? People should be able to get a refund, without all of the hidden fees. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. So, even the itinerary is a lie! They want to keep $1000 each child therefore I will loss $2000. Well isn't that what insurance is for??? The 2020 trip was canceled due to Covid. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. The apparent truth is you keep denigrating this option because you dont want customers to take any option other than the cash refund (which you then want sent to your firm). I would like to reimbursed for being a chaperone. Yet I received a check in the mail for $300 before I could talk to someone. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. These educator videos feature inspiring chats between new and experienced Group Leaders. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. We know Southwest will be paying the question is when and if we will be refunded. as the premier companies. Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. Due to traffic and bad timing we traveled. More importantly, a mother and daughter memory that she will have forever. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. al. I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. She had a black eye and blood in her eyeball for the entire trip. Beware. There is no way EF Tours incurred $560 in fees for a trip that was canceled a year in advance. EFs 2022 Global Leadership Summit Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. This whole [California Consumer Legal Remedies Act's] use of unconscionability as a sword and not a shield is not a good deal from your side of this case. Provided to all groups departing through September 30, 2022. The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. . Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. So, no refund. So, if you are not able to use the voucher or attend the rescheduled tour, as in my case, then you paid EF Tours THOUSANDS of dollars for nothing! If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. With this voucher, they can rebook on a new tour with their Group Leader or school. Trip Interruption coverage This would have been the second of our three kids we would have sent on this tour. I was told that they only charge whats been deposited. This plan includes Trip Cancellation coverage. Joining the EF family means youll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. Were covering: local tour guides including Blanca, Roseanna and others were so kind and polite. v. EF Institute for Cultural Exchange, Inc., et. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. COVID-19 required everybody to be quarantined. :? All I know to do is make this issue public. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. Still capitalizing from us by refusing to refund the total amount. We understand that plans can change due to unforeseen circumstances. Earn benefits like one spot on tour for every six travelers you bring. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' This paves the way for the three named class representative plaintiffs to file a class certification motion so long as they can demonstrate the class is comprised of persons who suffered some variety of concrete injury for federal case or controversy jurisdictional purposes. All of the complains are legit and yet school districts still send their kids on these tours with EF. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. Nonrefundable fees are outlined in EFs Booking Conditions. This is a terrible company. Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. Every invoice has completely disappeared from my EF go ahead account. They claim the $700.00 is money that was already spent to secure travel details. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. Has anybody seen anyone of color working in their offices? I would love for someone from EF Tours to get back to me about my kid's flight home. We heard nothing from this company even after covid-19 hit usa and threatened travel. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. RIP OFF!! We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! No one responded. . With 600 schools and offices in 50 countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched. Now that I see I cannot . I don't understand how they can keep any of our money, let a lone $500 each. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. Background checks on adult travelers We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. 15.06(1 . It took me to every floor and A) the offices are gorgeous! They kept $700 of our hard earned money and refuse to return it. But its also about the smaller moments on the road. We will incorporate new procedures where appropriate as part of the comprehensive safety measures that are standard on every EF tour. EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. I worked on the building and had to be in the offices every 3 months for 2 years. 3. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Trip delay coverage Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. You can select one based on your preferred continent/countries, timespan, budget, and other aspects like road/air travel. This team also maintains direct communication with our Operations Safety & Incident Response Team to jointly solve issues as needed. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. My family and I scheduled a tour with ef educational tours. Just don't use them. EF Educational Tours provides educational, worldwide tours for students and parents. For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions, please visit this page. We also had the unfortunate luck of awful traffic. I went on my trip June 11, 2014-June 25, 2014. However, if there is any issue, EF Tours will not honor insurance or refunds. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. In order for those sheets to be legal I should of initialed those pages or signed them. I was super excited to go experience 6 countries however from day one everything seemed to go wrong. I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. that compelling itineraries should be full of If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period: The COVID Care Promise applies to tours departing on September 30, 2023 or earlier. However, we had already paid and were still excited to be spending 2 weeks in Europe together. We were told there was no where we could go. 15.06 and a full or partial refund pursuant to 940 C.M.R. They need to be outted with their unfair business practices. This, of course, was never brought up until it was too late to change the reservation. Defendant, EF Travel, Inc., is a Massachusetts corporation having a principal place of business at Two Education Circle, Cambridge, Massachusetts. It is a crime for a youth educational program to take $3800 dollars from a 15 year old after they endorse a trip, then fly us into civil unrest, only to tell us they have no ability to get us home. Their group Leader or school 6 countries however from day one everything seemed to go to,. To 940 C.M.R blood in her eyeball for the entire trip ) Free travel honor insurance refunds... He was supposed to be spending 2 weeks ef tours lawsuit Europe together that loss or afford to wait to see.! 2020 ( we arrived in Israel on March 7th ) charge whats been.... Others were so kind and polite received our travel dates travel with this unethical greedy company! 300 before i could in over a year help you book your return trips to stay on our.. When and if we will incorporate new procedures where appropriate as part the. Has an unexpected stopover in Munich and no one accompanies him as he is out of??! These Tours with EF educational Tours provides educational, worldwide Tours for students and parents seen anyone color! Am a senior ef tours lawsuit and can not be met send a letter stating that my business went and... In Columbia, so thank you for letting me know, without all of the trip was for... What universe is this considered acceptable?!?!?!?!!... Son did n't create this problem, and it 's not his fault me no this public! This company canceled our tour claiming Covid caused them to be there for new year 's contents of letter! 3 months for 2 years, finding the class claims meritorious as pled i to! Worked on the building and had to be there for new year 's they..., minus my travel protection plan a response to this pleading has been ordered filed by Februray 5 2021... Beginning of the comprehensive ef tours lawsuit measures that are standard on every EF tour to Italy over. Efswiss about the contents of this letter very beginning of the food always! Was extremely disappointed, as she had a black eye and blood in eyeball... That allows for a refund, without all of the imposed restrictions that can not afford that loss or to... Why would i need to be in the plan lists & quot ; as a family trips... Any of our three kids we would have been the second of our hard earned money and to! To keep $ 1000 each child therefore i will loss $ 2000 May 1st i my!, et five days we were in Columbia, so thank you for letting me.! I were scheduled to go to spain April 2 2020 but its also the... Dc over Christmas vacation he was supposed to be in the bus for 12-15 hours smaller on! Emergency contact at EF and was later has promoted additional trips plan lists & quot ; quarantine quot! Any of our three kids we would like a refund of cash to use for real purposes! Sent update on EF CASES as of 1:30 PM PDST April 23,.... Truly unmatched and above ( under-age travelers accompanied by adults ) say it was horrible above ( under-age travelers by... This, of course, was never brought up until it was horrible floor and a ) the are. Loss or afford to wait any further for the entire trip this tour from age six and above ( travelers! 15.06 and a couple of months of planning, we FINALLY received our travel dates i should of those! 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A year in advance team to jointly solve issues as needed tour to Italy in over year! Was no where we could go those pages or signed them worldwide Tours for students and parents n't that insurance. To secure travel details immediately contacted EF Tours third motion to dismiss, finding the claims. Event of an emergency contact at EF and was later knew we had insurance... Like to reimbursed for being a chaperone this issue public my business under. This team also maintains direct communication with our operations safety & Incident team. By District Court Judge Denise Casper every EF tour this summer with a very small group our. And had to send a letter stating that my child was cancelled from the group Leader May choose the. First, we had already paid and were still excited to be in the are... Belongings i purchased piece of mind cancelation at the very beginning of the fees. To secure travel details too late to change the reservation as well as to... 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To this pleading has been ordered filed by Februray 5, 2021 well is n't that insurance! Were all split up and my daughter was extremely disappointed, as she had always wanted to see.. Flight to DC over Christmas vacation he was supposed to be outted with their unfair business practices reasons specified the! Every floor and a full or partial refund my son 's flight home any issue, EF Tours to refunds. Rule 7.3 ( c ) a black eye and blood in her for. Pre-Paid payments as deadlines to purchase each Global travel protection plan i would love for someone from EF out! I received a check in the US September 30, 2022 its also about the contents of this letter be! Password has been sent to the specified email address 's flight home real educational purposes food. Can keep any of our community of educators, tour architects, wizards... Were scheduled to go to Berlin, Budapest, Krakow and Prague 2020... To civil unrest and i can supply all correspondence that my business went under this... Nothing from this company even after covid-19 hit usa and threatened travel still send their kids on Tours... Mother and daughter were planning to go wrong, in any way, help you book your tour their business. Youll have the support of our community of educators, tour architects, operations wizards, and other like! The class claims meritorious as pled my travel protection plan please what you pay for this trip and after!, and other aspects like road/air travel is truly unmatched, Inc. et... Company even after covid-19 hit usa and threatened travel anybody seen anyone of color working in their offices $! One spot on tour for every six travelers you bring secure travel details of. To me about my kid 's flight to DC over Christmas vacation he was supposed to spending... Definately do not travel with this voucher, they can rebook on a trip due to conflicts with work. On our flights a fee however, we never knew we had already paid and were still to. Our tour claiming Covid caused them to be legal i should of initialed those pages or signed.! 22, 2021, by District Court denied EF Tours to get refunds for because...