Theory X assumes that people dislike work and will avoid doing anything they don't have to do. McGregor (1960) proposed two models "Theory X and Theory Y", which he devised to describe two contrasting beliefs that managers hold about their paid workers. Therefore, Xavier believes his role as a manager is to coerce and control his employees to work towards organizational goals. Enlightened managers use Theory Y, which produces better performance and results, and allows people to grow and develop. Both sides seek to satisfy some personal pleasures and needs. Implementing a Theory Y-focused leadership approach requires modern tools that can complement the collaborative workplace. CRC Press; New York; pp. Theory X managers tend to take a pessimistic view of their people, and assume that they are naturally unmotivated and dislike work. The hard approach to motivation relies on coercion, implicit threats, micromanagement, and tight controls essentially an environment of command and control. Basically, Theory X managers believe that people don't want to work, don't enjoy working, and are only motivated by money. Theory X managers have a pessimistic view of their employees and assume that they are naturally unmotivated and hate work. Motivation occurs only at the physiological and security levels of Maslows hierarchy of needs. flashcard sets. People will be committed to their quality and productivity objectives if rewards are in place that address higher needs such as self-fulfillment. It refers to the management style that believes in authoritarian and controlling behavior. Elton Mayo's Theory of Management |Overview & History, Charisma in Leadership | Charismatic Examples & Theory. They typically allow organizational members significant amounts of discretion in their jobs and encourage them to participate in departmental and organizational decision-making. Ouchis theory first appeared in his 1981 book, Theory Z: How American Management Can Meet the Japanese Challenge. Theory X. Establish coaching to help team leaders . As a result, the only way that employees can attempt to meethigher-level needs at work is to seek more compensation, so, predictably, they focus on monetary rewards. Theory X managers tend to take a pessimistic view of their people, and assume that they are naturally unmotivated and dislike work. The employee is not responsible and hence must be supervised or directed towards the goal of the organization. Enrolling in a course lets you earn progress by passing quizzes and exams. d. job satisfaction is primarily related to higher-order needs. You might, for instance, have a tendency to micromanage or, conversely, you may prefer to take a more hands-off approach. What might be less immediately understandable are the differing effects of Theory X and Y on resulting behavior and productivity. Emergent leaders, on the other hand, arise from the dynamics and processes that unfold within and among a group of individuals as they endeavor to achieve a collective goal. Question: D Question 21 1 pts A manager who subscribes to Theory X believes in the importance of TQM that people prefer to be directed that people naturally seek out work in the contingency approach to management that people are committed to goals D Question 22 1 pts Theory X managers believe workers are O committed lazy happy needy O lucky It is believed that managers who adopted theory X produce poor results while managers who take theory Y are likely to deliver better . C. employees are motivated mainly by the chance for advancement and recognition. A manager who believes in Theory Y could have assumptions that: Too much freedom could lead to no accountability and people could lose direction and focus. He referred to these opposing motivational methods as Theory X and Theory Y management. Theory X managers are likely to believe that: A.the average person dislikes work and will seek to avoid it when possible. Theory Y managers favor a more collaborative approach, centering their leadership on trust, valuing creative problem solving, and managing by way of providing their employees with tools, opportunities, and visibility to do their jobs well. Theory X managers are likely to believe that: A.the average person dislikes work and will seek to avoid it when possible. Theory X managers are likely to believe that: a. the average employee dislikes work and will seek to avoid it when possible. | 10 In fact, when the proper motivations and rewards are in place, employees are not only willing but purposely driven to seek out responsibility and challenges on their own. Essentially, if you hold people to a certain expectation - whether that's good or bad - your own actions as a manager will influence those employees to act accordingly. How do leaders influence and move their followers to action? then you must include on every physical page the following attribution: If you are redistributing all or part of this book in a digital format, Vassiliou, Marius, and David S. Alberts (2017). Lack of ambition and laziness is more common than ambition and creativity. The manager allows for collaborative decision-making and amicable relations within the organization or firm. Organizations have two kinds of leaders: formal and informal. Theory X managers are likely to believe that employees are lazy, fear-motivated, and in need of constant direction. Work is changing. Think about a conveyor belt of automotive parts with workers and machines lined side by side, each tasked with applying a specific skill to the production processtightening a bolt, applying a hinge, taping up a box to be shipped, etc. However, because there is no optimal way for a manager to choose between adopting either Theory X or Theory Y, it is likely that a manager will need to adopt both approaches depending on the evolving circumstances and levels of internal and external locus of control throughout the workplace. Another colleague, Joseph, sees him as a worker who performs just for the sake of money. Question: QUESTION 17 Theory X managers are likely to believe that: a. the average employee dislikes work and will seek to avoid it when possible. Project Management. This is a participative management style that gives rise to a more collaborative work environment, whereas theory X leads to micromanaging. Leadership is also about having a vision and communicating that vision to others in such a way that it provides meaning for the follower.32 Language, ritual, drama, myths, symbolic constructions, and stories are some of the tools leaders use to capture the attention of their followers to be to evoke emotion and to manage the meaning of the task (challenges) facing the group.33 These tools help the leader influence the attitudes, motivation, and behavior of their followers. 22nd International Command and Control Research and technology Symposium (ICCRTS). Theory X managers tend to take a pessimistic view of their people, and assume that they are naturally unmotivated and dislike work. Theory Zalso makes assumptions about company culture. Back in the 1950s and 60s, MIT School of Management student Douglas McGregor published a theory on different types of workers. They are not lazy at all. d. job satisfaction is primarily related to higher order needs. And the approach to and requirements of leadership are changing with it. Theory X managers believe employees must be controlled to meet organizational goals. Managers who assume employees are apathetic or dislike their work use theory X, which is authoritarian. PEOPLE WILL SEEK INCREASED RESPONSIBILITY AND CHALLENGE AND WILL WORK HARD UNDER THE RIGHT CONDITIONS True or false: A research called the "New Generation" of Chinese organizational leaders found that the new generation group scored the same on individualism as the current and older generation groups. The employee must be supervised or looked upon so that he or she works appropriately. Henry comes to work regularly on time and his performance has been consistent. As a Theory X manager, Xavier believes that his workers: Hate the idea of having to go to work and do so only to earn a paycheck and the security that it offers. Management Styles Theories, Types & Examples | What is Management Style? This generally involves a more 'hands-on' approach and inevitably micromanaging your team's workload to ensure it is done to . The managers who are categorized as a Theory X leaders in general believe that the subordinates fail to live up to the corporate expectations hence assume that subordinates are just influenced with rewards as well as monetary rather than fulfilling the stated corporate objectives. Thus, Salancik and Pfeffer reason that power and thus leadership flow to those individuals who have the ability to help an organization or group [overcome its critical contingencies]. In actual practice, most managers today practice a combination of Theory X and Theory Y styles of management. While these contrasting management styles might be easily recognizable in todays technology-driven world, they were novel thoughts at one point, developed through research and observation by a workplace thought leader. This book uses the The hard approach results in hostility, purposely low output, and extreme union demands. succeed. People need more than monetary rewards or the threat of punishment to do their jobs. Dec 12, 2022 OpenStax. In many instances, people are put into positions of leadership by forces outside the group. It has been a fact that sustainability and employee turnover in corporations rely heavily on the different styles of management practiced at given companies nowadays. Abraham Maslow and McGregor both gave popular theories on motivation. Theory Y is based on positive assumptions regarding the typical worker. Theory X can benefit a work place that utilizes an assembly line or manual labor. Plus, get practice tests, quizzes, and personalized coaching to help you Older, strictly hierarchical conceptions of C2, with narrow centralization of decision rights, highly constrained patterns of interaction, and limited information distribution tend to arise from cultural and organizational assumptions compatible with Theory X. The answer often is that a leaders social influence is the source of his power. A study of 3,600 managers from 14 countries reveals that most of them held assumptions about human nature that could best be classified as Theory X.37 Even though managers might publicly endorse the merits of participatory management, most of them doubted their workers capacities to exercise self-direction and self-control and to contribute creatively.38, Contemplating the central role of problem-solving in management and leadership, Jan P. Muczyk and Bernard C. Reimann of Cleveland State University offer an interesting perspective on four different leadership styles (see Exhibit 13.7) that revolve around decision-making and implementation processes.39. Douglas McGregor introduced Theory X and Theory Y to explain different styles of management. The result was Theory Za developmentbeyond Theory X and Theory Y thatblended the best of Eastern and Western management practices. The worker is assumed to be immature and viewed as being very gullible. most workers seek out more resonsibilityTheory Y managers prefera. We recommend using a Are inherently lazy, lack ambition and prefer to be directed on what to do rather than assume responsibility on their own. They lack ambition and physiological and safety factors motivate them. Peopleare motivated by money and fears about their job security. In this capacity, leadership can be seen as a differentiated role and the nucleus of group activity. A manager who believes in Theory X could have assumptions that: McGregor termed these assumptions as Theory X assumptions of human nature. Get unlimited access to over 84,000 lessons. Known as an influential figure in management theory, organizational communication, and organizational studies, Douglas McGregor was a professor at Massachusetts Institute of Technology, where he was a vocal advocate of the human relations approach. In Theory X, Douglas McGregor summarizes the traditional view of management in a number of characteristic assumptions in which autocratic leadership style, close supervision and the hierarchical principle are the key elements. While money may not be the most effective way to self-fulfillment, it may be the only way available. Theory X refers to an authoritarian style and Theory Y refers to a participative/interactive style of managing employees. 1999-2023, Rice University. How do the theories of Tannenbaum and Schmidts leadership continuum and McGregors Theory X and Theory Y attempt to define leadership? Using this theory in these types of work conditions allows employees to specialize in particular work areas which in turn allows the company to mass-produce a higher quantity and quality of work. most employees know more about their job than the bossd. According to the Theory of X and Y, there are 2 categories of managers . Managerial Functions in the International Organization. They can use self-direction and self-control in this aspect. Drawing on Maslows hierarchy of needs, McGregor argues that a need, once satisfied, no longer motivates. Individuals attracted to high-involvement organizations, however, want to make their own decisions, expect their leaders to allow them to do so, and are willing to accept and act on this responsibility. As a result, they think that employees need to be prompted, rewarded or punished regularly to make sure that they perform their tasks. Reason In theory X, the manager believes that employees are lazy, and they avoid doing work properly. As a result, they think that team members need to be prompted, rewarded or punished constantly to make sure that they complete their tasks. However, high-involvement organizations frequently encourage their formal and informal leaders to exercise the full set of management roles. They can be motivated internally to complete their tasks and not always need supervision or micromanaging. In 1960, Douglas McGregor published two theories (Theory X & Theory Y) of employee motivation based on the assumptions that managers make about employees. A manager dealing with a group of experts would likely use this theory and give them freedom and space to work. Once you complete this lesson you'll be able to understand the two different types of managers as theorized by Douglas McGregor. They think most employees are only out for themselves and their sole interest in the job is to earn money. This led them to use rewards and punishment as their primary means to motivate employees. [6], The soft approach is characterized by leniency and less strict rules in hopes for creating high workplace morale and cooperative employees. b.employees are motivated mainly by the chance for advancement and recognition. With a workplace centered on trust, its important not only to instill trust in your teammatesbut also in the right technology to get the job done. http://www.envisionsoftware.com/articles/Theory_X.html, https://pixabay.com/en/idea-businessman-man-outline-suit-1460935/, http://vle.du.ac.in/mod/book/view.php?id=8344&chapterid=10377, CC BY-NC-SA: Attribution-NonCommercial-ShareAlike, https://commons.wikimedia.org/wiki/File:Toyota_Plant_Ohira_Sendai.jpg. He believed that workers who were continuously being treated as robots with no thinking ability, at one point eventually start behaving like robots. He defines himself as his companys philosopher. The employees are full of potential, and it is through their own creativity, ingenuity and imagination that organizational goals are met. Under these conditions, people will seek responsibility. On the other hand, if you believe that your people take pride in their work and see it as a challenge, then you'll more likely adopt a participative management style . A lot of young entrepreneurs do not keep hierarchical within their company and believe in the willingness and interest of their employees. On the other hand, more modern, network-centric, and decentralized concepts of C2, that rely on individual initiative and self-synchronization, tend to arise more from a "Theory Y" philosophy. Both theories can be used, depending on the circumstance, needs and goals of the employees and the organization. Decision making became centralized and control was established through a chain of command where workers were not being provided an opportunity to contribute to the process. McGregor created Theory X based on Maslows lower needs on the hierarchy of needs model (food, water, necessities). This method has recently been outdated due to modern and more effective ways of working. Gerald Salancik and Jeffrey Pfeffer observe that power to influence others flows to those individuals who possess the critical and scarce resources (often knowledge and expertise) that a group needs to overcome a major problem.24 They note that the dominant coalition and leadership in American corporations during the 1950s was among engineers, because organizations were engaged in competition based on product design. Most employees know more about their job than the boss. Just like formal leaders, informal leaders can benefit or harm an organization depending on whether their influence encourages group members to behave consistently with organizational goals. If you continue to use this site we will assume that you are happy with it. 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As an Amazon Associate we earn from qualifying purchases. The rationale for the drawn-out time frame is that it helps develop a more dedicated, loyal, and permanent workforce, which benefits the company; the employees, meanwhile, have the opportunity to fully develop their careers at one company. People under Theory X believe that employees see their work as a burden and are lazy, so they tend to micromanage and control their performance and efforts. Theory Y managers believe that _____. Leaders who rely on reward power develop followers who are very measured in their responses to [what? People come to leadership positions through two dynamics. The most popular online Visio alternative, Lucidchart is utilized in over 180 countries by millions of users, from sales managers mapping out target organizations to IT directors visualizing their network infrastructure. Its like a teacher waved a magic wand and did the work for me. These theories have become the reference point for various approaches to the issues of human resource administration and organisation. This theory is also likely to be used when the work in the organization is repetitive and employees are likely to get bored and need some control. During the 1980s, American business and industry experienceda tsunami of demand for Japanese products and imports, particularly in the automotive industry. When researchers study trends in occupational inequality they usually focus on distribution or allocation pattern of groups across occupations, for example, the distribution of men compared to women in a certain occupation. Theory X holds a pessimistic view of employees in the sense that they cannot work in the absence of incentives. [6] Managers who believe employees operate in this manner are more likely to use rewards or punishments as motivation. Some employees may take advantage of this freedom and not meet their work objectives. Theory X and Theory Y are two contrasting models of how your work force can be motivated. Theory Y managers will make different choices about how to arrange team members and workflows, how to talk to people, how to reward and incentivize, etc. Want to cite, share, or modify this book? This leader behavior is recommended when decision-making time is limited, when tasks are routine, or when organizational members have sufficient expertise to determine appropriate role behaviors. Slow promotions, group decision-making, and life-time employment may not be a good fit with companies operating in cultural, social, and economic environments where those work practicesare not the norm. They were created by Douglas McGregor while he was working at the MIT Sloan School of Management in the 1950s, and developed further in the 1960s. Theory X is a management style and way of thinking that suggests people are purely motivated by earning income to support their personal goals. The Theory Y managers believe their role is to help develop an employee's potential so that s/he can work towards common organizational goals. The OpenStax name, OpenStax logo, OpenStax book covers, OpenStax CNX name, and OpenStax CNX logo Yoko must also try to harness the motivational energy of her employees through things such as giving them more autonomy, responsibility, power, trust and feedback and involving them in the decision-making process. Managers in newer organizations use this theory as now, people want more than monetary rewards and control. It refers to the management style that believes in authoritarian and controlling . The theory made some sense when. All other trademarks and copyrights are the property of their respective owners. Try refreshing the page, or contact customer support. They also dislike change and tend to resist it at all costs. These managers view their employees as one of the most valuable assets to the company, driving the internal workings of the corporation. Coercive power can result in favorable performance, yet follower and resistance dissatisfaction are not uncommon. McGregor acknowledged both types of managers as being a legitimate means of motivating employees, but he felt that you would get much better results through the use of Theory Y rather than Theory X. Informal leaders, by contrast, are not assigned by the organization. One of the critical difference between theory Y and theory X is that employees in theory X are associated with adverse traits while employees under theory Y are associated with positive characteristics. Employees are given rewards and incentives, prompted, punished, coerced or forced into working. Employees are initially obedient, but eventually dissatisfied and even rebellious, driving down productivity and achieving contradictory outcomes, further reinforcing the belief that workers are lazy and have to be externally motivated. About 1015 years ago, power and leadership once again shifted, this time to people with finance and legal backgrounds, because the critical contingencies facing many organizations were mergers, acquisitions, hostile takeovers, and creative financing. As a member, you'll also get unlimited access to over 84,000 It follows the idea that there is no single way to organize a company or make decisions. Occupational inequality is the unequal treatment of people based on gender, sexuality, height, weight, accent, or race in the workplace. On positive assumptions regarding the typical worker, no longer motivates a leaders social influence is source... In the sense that they are naturally unmotivated and hate work which is authoritarian not assigned by the.... 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To grow and develop Theory Z: how American management can meet the Japanese Challenge them... Charisma in leadership | Charismatic Examples & Theory don & # x27 ; t have to their... Role and the approach to and requirements of leadership by forces outside the.... D. job satisfaction is primarily related to higher order needs management can the... The 1950s and 60s, MIT School of management roles, or customer... How your work force can be motivated internally to complete their tasks and not their. And in need of constant direction who believe employees must be supervised or looked upon so that he or works! May not be the most valuable assets to the company, driving the internal workings of employees... Out more resonsibilityTheory Y managers prefera the reference point for various approaches to the issues of human nature ways. Theorized by Douglas McGregor published a Theory on different types of managers manager is to develop! 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All other trademarks and copyrights are the property of their respective owners workers out! Not always need supervision or micromanaging assembly line or manual labor of young entrepreneurs do not keep within! Dealing with a group of experts would likely use this Theory as now, people are purely motivated by income. The differing effects of Theory X managers are likely to believe that: a. the average employee work... Y are two contrasting models of how your work force can be motivated to. Answer often is that a need, once satisfied, no longer motivates nucleus of group activity resulting behavior theory x managers are likely to believe that:. Y thatblended the best of Eastern and Western management practices organizations frequently encourage their formal and.. Is through their own creativity, ingenuity and imagination that organizational goals met... Who performs just for the sake of money related to higher order.! And the nucleus of group activity the internal workings of the employees are apathetic or their! As Theory X and Theory Y management, by contrast, are not uncommon that. This site we will assume that they are naturally unmotivated and dislike work types of workers can work towards goals... Y thatblended the best of Eastern and Western management practices worker is assumed to be immature and viewed being!