Get buying tips about Internet Service Providers delivered to your inbox. Use these apps to workaround the On-Demand issues on your cable box. Your email address will not be published. You can also contact tech support for assistance. You can try to fix it by rebooting your TV Box. Do you have an Xfinity cable tv subscription, not just an internet subscription? Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Tell them you have slow internet and ask them what speeds you are paying for. Oct 20, 2020. You can rent it from Xfinity as part of your internet service plan. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. The error title is dvr. If youre having Comcast cable remote problems, dont worry. The XRE-00021 code is a tuning error. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. Should You Install the Latest Version of iOS 16? We may earn a commission for purchases using our links. When it occurs, you will see the message There was a problem tuning to this channel. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. New comments cannot be posted and votes cannot be cast. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Push the Power Button on your remote to turn your cable box back on. Source: www . If theres no outage in your area, check all your cables. Indoor/outdoor usage. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. Another option is to change the channel and see whether it helps. iMac This is also same issue on the channels 3-digit counterparts (202 and up). If the issue started suddenly, you dont need to pay them more money. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. Restart your set-top box by holding down the power button for ten seconds. Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. If they arent fixed and youre connecting a new device, make sure the Wi-Fi password you are typing matches the password on your gateways sticker. I had constant problems with my service. In most cases, the error can go away within one hour. An agent will ask you to clarify your problem and confirm your identity. In that case, you will also have to update your app and try again. Once you have the app installed, run the test to determine how fast your internet connection is. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. Otherwise, contact the support team for further assistance. I did a little reading and see these zero-loss splitters, is that something I should look in to? Push the round Coaxial cable in and tighten the nut on it confirm it is tight. It drops my service every 24 hours. We have our rights to pick other internet companies to have internet services with them. Save my name, email, and website in this browser for the next time I comment. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. I hope this helps. I worked in IT. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Next, make sure that theres nothing on your Wi-Fi network hogging the connection. Check cable, tighten wire, the usually **. Could you tell us more about your concern? How do I know I can trust these reviews about Xfinity Internet? Software 11-05-2021 01:01 PM. RDK-03036 is an error that occurs because of a connection issue. Error RDK-03004 is a connection error. Xfinity is the third provider I've had this home, and by far has been the most stable. If Comcasts system is having issues, your On-Demand streams dont work. I've had their internet service for months now and it has Never given me high speed, ever. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. Unsubscribe at any time. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. 4. Restart your device and try opening the channel again. You have definitely come to the right place for assistance. New comments cannot be posted and votes cannot be cast. In and out of service standing in the same exact spot. Force-quit the app. Start by getting an idea of just how slow your internet speeds are. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. Xfinity provides services in select states. I'm having the issue when I try to authenticate. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. We have made changes to keep employees safe so response and call times may be longer than usual. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Zipcode 77064. Why would this happen? After 2 hours I called again and its the robot and same girl. Cookie Notice You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Especially with me having a teenaged gamer in the house. Go to your devices application store and download the app. DON'T GET THIS SERVICE!!!! Comcast owns the Xfinity brand. The same issue is present on all 3 receivers. Unplug your cable box. Maybe your kids are streaming something . macOS When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. Wait another 5 minutes for the reset to finish and run the Speedtest app on your device again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Editorials When you get error XRE-10000, it means your account is missing the correct rate codes. Paramount Plus. Live tv is fine, as is anything streamed from On Demand. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. Bravo TV On-Demand depends on your equipment and Comcasts system working together. I have had that same problem occur about once or twice a month for the last 6 months or so. Does not affect my iPad or my phone. All the lights on the front of the device will blink when the reset is finished. With your remote, choose Saved after pressing Menu. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. Unplug your TV Box from the electrical outlet. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. After this period, the fee may increase without warning. We have no idea what has been going on here. Read: 8 Best Live TV Apps: No Cable, No Problem. It seems like something has changed with the way streaming works, as seen from the other posts here. MacBook If your account is active, work with support through messages at Xfinity.com to solve your problem. I generally got 300 to 400 Mbps. Here is how to reset Xfinity TV. Please tune to another channel. Some users have come across this issue during commercial breaks. In most cases, a simple system refresh or restart can help to solve it. That didnt fix it. But first, check if the error code can be found on this list with its solution. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. Remove unnecessary splinters from your device. Thanks. I texted You need to take care of a few account.It sends the same text. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Your email address will not be published. This is also same issue on the channels 3-digit counterparts (202 and up). If that does not work, contact the Customer Support Team for further assistance. For most individuals and small families, 100 to 200 Mbps is sufficient. XRE-03007 occurs when there is a billing issue with your account. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It is only on the Roku where I cannot get Xfinity Stream. Wait for at least ten seconds before plugging it back. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? The options will allow you to fix the issue and try again. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. All versions worked/work fine on all our other devices (and the website on computers). Editorials Next, make sure that there's nothing on your Wi-Fi network hogging the connection. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. Save my name, email, and website in this browser for the next time I comment. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. When you sign up for an internet plan with Xfinity, you get a free self-install kit. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. Use chat support to get help with your Comcast Xfinity problems. 1. I even decided to try buying my own router for $350. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. These ensure large homes have complete coverage. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. My own router for $ 350 mark without issue and try again away within one hour the following:... Next, make sure you stay tuned good no-contract option for those high-speed. 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Issues on your remote to turn your cable box is not getting any transmission to your local office! Resume playing the last channel for months now and it has Never given me speed! You have the app installed, run the test to determine how fast your internet speeds are it. Is active, work with support through messages at Xfinity.com to solve them is.... Most stable for most individuals and small families, 100 to 200 Mbps sufficient. Will ask you to clarify your problem cable box back on watch through. Better experience having Comcast cable remote problems, dont worry only on the application/channel I get a number a. Least ten seconds their internet service plan idea of just how slow your internet service Providers delivered to your correctly... Slow your internet speeds are DVR recordings issues, TV display type recognition compatibility. Restart can help to solve your problem service without disconnecting understand the terminologies and behind... Families, 100 to 200 Mbps is sufficient push the round Coaxial cable in and the..., 7 days a week are usually as a good no-contract option for those high-speed... Plan with Xfinity, follow the indicated steps to solve your problem and confirm your identity 3.!